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Account Manager, Commercial Services and Operations

New York

Work your magic crafting connections and driving account growth to transform healthcare. 

Join our dynamic team at Verana Health as an Account Manager for Commercial Services and Operations. In this pivotal role, you will cultivate irreplaceable relationships with our customers, ensuring a seamless and efficient experience daily. This role requires you to engage your sharp analytical mind, exceptional client management skills, and passion for solving complex challenges in the healthcare sector.

Key Responsibilities:

  • Build Strong Relationships: Develop and maintain deep connections with customers to exceed their expectations continuously.
  • Drive Account Growth: Support the annual renewal process and identify opportunities for account expansion.
  • Customer Insights: Understand customer interactions with Verana Health products to identify needs and challenges effectively.
  • Engagement Strategies: Design and implement strategies that enhance customer engagement and satisfaction.
  • Cross-Functional Collaboration: Work closely with teams across Commercial Services, Quantitative Sciences, Product, Sales, and Finance to advocate for customer needs.
  • Customer Advocacy: Ensure customer retention and satisfaction through proactive problem-solving and support.

Basic Requirements  

  • Bachelor’s degree in Business Management, Public Relations, or a related field.
  • 5-7 years of experience in healthcare consulting or account management roles.
  • 2+ years of experience in Real World Evidence/Healthcare Data.
  • A data-driven problem solver with exceptional written and verbal communication skills.
  • Eager to tackle meaningful challenges daily in a fast-paced startup environment.
  • Proven ability to prioritize competing projects effectively while managing time efficiently.
  • Expertise in influencing stakeholders to resolve issues swiftly and deliver results.

Why Verana Health?
We are at the forefront of digital health innovation, leveraging real-world data to enhance patient care and clinical research. Our collaborative culture values creativity, integrity, and a commitment to excellence. As part of our team, you will contribute to meaningful advancements in healthcare while working alongside passionate professionals dedicated to making a difference. 
If you're ready to make an impact in the healthcare industry while advancing your career in a supportive environment, we encourage you to apply!

Location:
Within commutable distance from our NYC Office (Hybrid 2 Days in office) 
Travel Expectations: Monthly customer visits.

Benefits:

  • We provide 100% health, vision, and dental coverage for employees 
  • 401K Match
  • Flexible vacation plans 
  • $700 learning and wellness annual stipend 
  • $25/wk in Doordash credit 
  • Headspace meditation app access

Final note:
You do not need to match every listed expectation to apply for this position. Here at Verana, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

Caution to Job Applicants:
Be vigilant against potential scams. Verana Health will never ask for payment or personal information upfront. Verify company details, cross-check job offers, and trust your instincts. Any legitimate job offer will be received by a Verana Health email account (not via gmail, text or other means) Report suspicious activities to protect yourself and others in the job-seeking community.

 

Verana Health is committed to complying with all applicable pay transparency laws and supports equitable pay practices. We pay based on a market-based approach, supported with robust data and in alignment with the compensation of our existing team. We construct our compensation ranges based on the US national average but your pay may vary depending on your location and the cost of living index for that geographic area. In determining an offer, base salary will also be based on experience, qualifications, skills and market conditions.

Please note pay ranges for major metropolitan areas may be different.

National Pay Range

$130,000 - $160,000 USD

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