Client Services - Billing & Medical Records

World Class Medicine.
Purpose-Driven Partnership.

Veritas Veterinary Partners offer exciting career opportunities in state-of-the-art facilities across the U.S. Our hospitals, open 24/7/365 and staffed by board-certified specialists, create a collaborative environment where you can work alongside like-minded, caring professionals. If you're passionate about veterinary medicine, this is your chance to thrive in a dynamic, high-quality setting.

At Veritas Veterinary Partners, our mission is to build a network of trust and opportunity for veterinary professionals nationwide. We specialize in supporting Specialty and Emergency care hospitals, aligning with your unique goals and medical standards. Veritas, founded by Thomas Scavelli, DVM, DACVS, is dedicated to recruiting top-tier talent and fostering collaboration within our community. With a focus on exceptional care, we bring together highly trained veterinarians, technicians, and teammates committed to our patients’ well-being.

 We believe in Truth in Medicine and Trust in Partnerships, ensuring we always provide the highest standard of care. Come join us and make a meaningful impact on the community you serve.

Garden State Veterinary Services is excited to announce we are hiring for a Client Services - Billing & Medical Records to join our Specialty/Emergency practice in Woodbridge, NJ.

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About GSVServices: We are a multispecialty practice with boarded specialists in Cardiology, Internal Medicine, Surgery, Radiology, Neurology, and Critical Care. Our clients and patients also have access to ophthalmology, oncology, radiation oncology, dermatology, and radioactive iodine treatment.

Why GSVServices: We are not your typical veterinary hospital! We know the winning recipe to maintain the care and compassion that our patients depend upon us for, is to create a safe and supportive space for you to put your skills to use, develop new skills, and be a part of our highly collaborative, fun, and friendly team! We are proud of our company culture and positive staff engagement within a fast paced, learning environment; and our associate employment longevity is proof of our commitment to take care of one another, and provide the highest standard of care to the patients we serve.

What you will do:

Responsibilities will include, but not limited to,

• Recording and auditing patient records with invoices to ensure accuracy.
• Verify charges on open invoices of hospitalized patients, make corrections as necessary.
• Maintain up to date in-patient billing. Update daily and review bills for accuracy.
• Prepare invoices for discharge
• Provide clients with billing updates
• Educate other hospital staff regarding charge entry & payment protocols.
• Complete, finalize, discount employee pet invoices. Follow up for payment.
• Contact clients with outstanding balances and assist with any financial concerns.
• Ensure appropriate estimates/deposits have been received and clients have been informed of the expectations of hospital payment policies.
• Handle collection of accounts receivable including maintenance of payment plans.
• Keep up to date account receivable balances. Perform collection calls, mail letters and send unpaid/past due accounts to collection attorney. Follow up on status with same
• Serve as liaison to credit providers, collection agencies and any donation/rescue organizations.
• Complete, finalize, all invoices. Submit for payment and sign purchase orders, when applicable, as required for payment.
• Coordinate and manage the pickup and delivery with the Crematorium to ensure accuracy and efficiency Audit vendor invoices to GSVS.
• Responsible for ensuring product codes and fees are up to date based on Veritas fee schedule.
• Recognize and adjust inappropriate fees after consulting with the hospital director as needed.
• Processing and submitting insurance claim requests for client invoices
• Review and follow-up to organize and collect payment, communicate with client regarding wishes.
• Prepare shipments to external laboratories, maintain shipment logs and ensure appropriate billing to client.
• Oversee shipping accounts and external lab accounts for billing and timely payment of invoices. Maintain log/tracking. Audit invoices from these labs, shipping companies and other vendors.
• Ensure that appropriate records are received from the primary veterinarian or other veterinarians that have seen the patient prior to the scheduled appointment. 
• Act as point person for monitoring and follow through on all general hospital email accounts incoming emails, including medical records, client requests and any other emails. Handle emails with the confidentiality they require according to GSVS policies.
• Maintaining a professional, cheerful, and helpful attitude when interacting with clients.
• Medical records duties include receiving and distributing/scanning faxes and emails in a timely manner, documenting all client conversations in electronic medical record, scanning and linking of medical records as received, etc.
• Responsible for monitoring contents of container for records shredding and oversee it’s pick up.

Job Requirements:

• Veterinary hospital experience required
• Billing experience preferred
• Commitment to develop long-term relationships with colleagues, clients, and our community
• Positive outlook and friendly, team-orientated attitude
• Excellent communication and organizational skills
• The ability to deliver exceptional client service
• Honesty, integrity, and a desire to learn and have fun!

Scheduled: Sunday – Thursday, 8:30AM – 5:30PM. Holidays (2-3 Major holidays min requirement per year)

GSVServices is proud to offer the following benefits:

• Competitive salary based on your level of experience
• Health, dental, and vision insurance, with HSA option- some plans paid 100%
• Maternity/Paternity leave
• Retirement Plan – 401K with employer match
• Licensing fees paid for credentialed technicians
• Employee Referral Bonus
• Paid Time off
• Mental health support with Talkspace
• Uniforms provided
• Pet discounts for medical care
• Full Time credentialed technicians eligible for Sign On Bonus

Garden State Veterinary Services is located at 1200 Route 9, Woodbridge NJ 07095

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Veritas Veterinary Partners is an equal opportunity employer. In accordance with the requirements of all applicable federal, state and local laws, we welcome and encourage diversity in the workplace regardless of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Applicants must be authorized to work in the U.S. All current positions require the ability to speak, read, and write English proficiently. Additional fluency in other languages is preferred but not required.

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