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Application Specialist

Mesa, Arizona, United States

The Company 

Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.

Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.

The Role

The Application Specialist is a pivotal role within Versaterm, serving as a LIMS Product Line (formerly JusticeTrax) expert. This position ensures the seamless integration and functionality of the JusticeTrax applications for customers, bridging technical expertise with client support to foster trust and engagement. Strategically, the role is critical in enhancing product adoption, improving customer satisfaction, and driving business value by optimizing customer workflows.  This role supports Versaterm’s strategic goals by maintaining high standards in customer service and product quality, ultimately strengthening the company’s market presence.

This position can be based in either of our offices in Mesa, AZ, or Lexington, SC, or performed remotely from a home office. For candidates located near one of these offices, a hybrid work model will be required. Preference will be given to candidates who are available to work on-site.

What You'll Do

  • Provide frontline technical support and triaging customer inquiries
  • Manage and resolve issues through detailed investigation and escalation
  • Offer product education and create user-centric knowledge resources
  • Contribute to product development feedback and documentation accuracy
  • Leverage excellent communication and interpersonal skills to build trust with customers and effectively convey complex technical concepts. 
  • Solve problems using advanced organizational and time-management abilities

What You Bring

  • Bachelor's degree in computer science, Forensic Science, or a related field
  • Forensic Laboratory experience and prior use of at least one JusticeTrax product are required

You’ll Succeed if You Have

  • Working knowledge of the creation and configuration of Crystal Reports
  • Working knowledge of Microsoft SQL Server
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Proficiency with Microsoft Office Suite or related software.

Equal Opportunity 

Versaterm is committed to building and supporting inclusion, diversity, and equity, and sustaining a barrier-free environment. Accommodations are available, on request, throughout all aspects of the selection process. These principles apply to the terms and conditions of employment at Versaterm. For detailed information on our accessibility policies, please contact info@versaterm.com. 

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