Director, Client Services (Influencer Marketing)

At Viral Nation, we specialize in building social-first ecosystems for brands to connect with the modern consumer journey. Our integrated solutions align strategy, talent, media, and technology with culturally relevant creativity to scale the world’s fastest-growing digital brands. Viral Nation offers a fluid, creative, and growth-oriented environment that will support your ambitions to apply your talents in an open, collaborative, and fast-paced culture. Our ability to stay at the forefront of the industry has fuelled our success and will guide us in paving the path forward. We’re driven to push boundaries and think beyond today to deliver strategies, and we’re just getting started.

While we continuously exceed our goals, we need your help – our success is only as great as our people. Strong performance leads to high expectations, and we must keep raising the bar!

As a highly accomplished leader in client and people management, you possess an unparalleled track record of effortlessly maneuvering diverse client organizational structures and verticals. Your unwavering expertise has earned the trust of both internal and external stakeholders, who rely on your ability to deliver integrated solutions that surpass expectations, across a wide range of accounts.

With 8+ years of experience in the social, influencer and/or agency world, you have forged powerful relationships with influential clients, cementing yourself as their most trusted partner and advisor. Your strategic acumen is unmatched, enabling you to identify opportunities for both growth and creativity, culminating in resounding success stories for clients and the agency alike. No matter how complex the challenge, your unwavering leadership steers teams toward tangible results and positive outcomes.

You maintain a determined dedication to expanding your skillset, continually honing your ability to manage an expanding number of accounts, maintain productive relationships, and inspire larger teams toward even greater heights. Your team looks to you for solutions, and your commitment to developing your technical expertise.

Responsibilities:

• Foster strong relationships with key clients to gain a deep understanding of their needs and strategic business objectives.
• Lead the development of client proposals, including strategic direction, pricing, and creative concepts.
• Develop effective strategies to maximize account potential including growth to new business lines, groups and geographies.
• Own crucial account metrics such as revenue growth, and profitability.
• Collaborate with cross-functional teams, including Creative, Strategy, Production, and Paid Media etc.
• Align with client objectives to design best-in-class social campaigns.
• Provide leadership, guidance, and mentorship to ensure a 5-star client experience, supporting our client services team in delivering disruptive, high quality work that drives business growth.
• Stay current with industry trends, market developments, and emerging technologies.
• Share insights and knowledge with the team to drive innovation and foster growth. 
• Oversee the development of existing client growth opportunities, including strategic direction, pricing, and creative concepts.
• Ensure accurate and timely delivery of client campaigns, managing resources and workflows to optimize efficiency and effectiveness.
• Strong understanding of how businesses are measuring their marketing spends.

Skills and Qualifications:

• 8+ years of experience in client services or account management, preferably within a media, digital or social/influencer agency environment.
• Proven track record of developing, maintaining and growing strong relationships with key clients to ensure a deep understanding of client needs and strategic business objectives.
• Experience overseeing key account metrics, including client satisfaction, revenue growth, and profitability, with a focus on driving results.
• Ability to lead and develop high-performing teams in a fast-paced environment.

Viral Nation is committed to diversity, equity and inclusion in our agency. Viral Nation welcomes applications from people with visible and non-visible disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruiting and selection process.