Manager, Customer Success

Our reputation as the world’s expert on hospitality sales enablement is based on our years of research, product innovation and a track record of consistently delivering exceptionally high return on investment to our customers. We have ambitious goals and are expanding our remote team with an eye towards new sales enablement products and technologies for our customers. We are looking for more team members who care passionately about doing a thing right and then seeing how to make it even better. 

This role can be based anywhere in the U.S.

What you can expect as a Manager, Customer Success at Visiting Media:

In this role you will lead and elevate our team of dedicated Customer Success Managers. You and your team of individual contributors will play a pivotal role in driving our customer-centric environment through consistent and efficient communication. We anticipate some of your overall responsibilities to be: 

• Lead, mentor, and inspire a team of Customer Success Managers, providing guidance, coaching, and support to enhance individual and team performance.
• Foster a positive and collaborative team culture that values customer success, innovation, and continuous improvement.
• Develop and execute a comprehensive customer success strategy that aligns with the company's goals and objectives.
• Ensure the team consistently delivers exceptional value and support to clients, driving long-term partnerships and satisfaction.
• Lead by example in building and maintaining strong client relationships, acting as a role model for the team in effectively understanding and meeting customer needs.
• Oversee team operations, including expansion pursuits, integration assurance, training, reviews, and renewal discussions, ensuring they are carried out with precision and excellence.
• Collaborate closely with other departments, including sales, product, and leadership teams, to ensure alignment on customer needs, product enhancements, and business objectives.
• Serve as a strong advocate for our customers within the company, representing their needs, feedback, and challenges to influence product development and improvements.
• Collaborate with leadership to develop and refine customer success strategies, staying ahead of industry trends and best practices to continuously elevate the team's effectiveness.

What previous experience will likely set you for success:

• Proven experience in leading and managing customer success, account management, or related teams.
• Exceptional leadership skills, with a demonstrated ability to inspire, guide, and develop high-performing teams.
• Data-driven mindset, capable of using metrics to guide decision-making and drive team performance.
• Proficiency in using customer relationship management (CRM) systems and relevant software.
• Experience in the hospitality industry

What else you need to know:

We know a diverse and inclusive team makes our workplace better. So if you're excited about this role but your previous experience doesn't align perfectly with every qualification in the job description and qualifications we encourage you to apply anyway. You may be just the right candidate for this or other roles.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, and a variety of other perks. As a remote company we’ll help ensure you have the tools needed to work from wherever you are. Our best estimate of the base compensation range for this opportunity is $80,000 - $90,000 annually depending on the experience you bring. This role also has a 10% commission opportunity. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

Visiting Media is an Equal Opportunity Employer. Employment decisions are made without regard to age, race, color, national origin, ancestry, citizenship, religion, creed, disability, veteran status, sex, sexual orientation, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law.