ECS IT Help Desk

**Internal Job Posting**
This posting is intended for current Vital Farms employees. If you are not an employee, please visit our careers page to view available opportunities and follow the appropriate application process.

Finding the right place to grow your career isn’t (over) easy, so we’re here to help by sharing a few reasons why the grass is greener at Vital Farms. We think you’ll appreciate our focus on Conscious Capitalism, which drives business decisions that benefit all our stakeholders (leading to even better business results). You might be drawn to our innovative approach and refusal to settle for the “way things have always been done.” Or you could find it exciting to grow your skills while working for an industry-leading brand. Whether you’re into our values, our brand, or our egg-cellent puns, we hope you’ll join our Crew and help us change the world 108 square feet at a time!

At Vital Farms, we are proud of our incredible stakeholders, and the diversity they represent from all areas and communities in which we operate and serve. We view this as a source of strength for us and your job is to help us make it even better.

This role will sit on-site at our facility in Springfield, Missouri! 

Your Role:

What You'll Do:

• Log incidents and requests to document their outcome in the IT ticket system to facilitate the resolution.
• Perform regular walkthroughs of the plant and office facilities to identify issues and improvement opportunities and build relationships with the crew.
• Conduct regular 1st and 2nd shift leadership check-ins and support as needed.
• Diagnose and resolve technical hardware and software issues using available information, resources, and advise on corrective actions, as appropriate.
• Engage with facility leadership to stay attuned to changes, needs, issues faced.
• Provide user orientation, onboarding, and off-boarding support (remote or on-site).
• Provide Audio-Visual (AV) and meeting room support as required.
• Track and manage the accurate inventory of hardware and software within the plant.
• Assist with asset decommissioning.
• Ability to respond to high-priority issues after hours including weekends.
• Collaborate with business stakeholders and IT Teams in support of Operations.
• Support users in the Springfield, MO area offices and warehouse facility

What You Bring to the Table:

• Bachelor’s degree in Information Technology or minimum of 2 years of experience in IT Support roles
• Strong communication skills, customer focus, and sense of urgency
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• The candidate must possess excellent written communication, customer service and interpersonal skills and should be able to work as a team. This position will require working with many types of end users.
• Working knowledge of fundamental operations of Microsoft products, PC hardware, and other equipment (e.g. printers)
• Basic understanding of networking in a business environment (TCP/IP address, DNS, switch, firewall, router, etc.)
• Previous experience supporting a manufacturing environment a plus (scanning equipment, custom software, etc.)
• Previous experience supporting Microsoft Online products (Microsoft 365 clients and Hybrid joined PC’s (intune))
• Ability to multi-task, prioritize and serve multiple users at one time.
• Ability to work independently or as part of a team
• Ability to travel 25% for team meetings, company offsites, employee onboarding trips and other business needs
• You’re no hero – You know the power of teamwork and celebrate the work of others before your own.
• You give a sh*t – You believe in acting like an owner and making Vital Farms a place to be proud of.
• You raise the standards – You know growth can be hard, but you strive to improve yourself and others each day.
• You can walk in someone else’s boots – You seek to understand other’s viewpoints and think that you get to better answers by sitting on the same side of the table.
• You don’t walk on eggshells – You’re not afraid to leave the bullsh*t behind and have honest conversations.
• We recognize that talent comes in many forms. Even if you don’t meet every requirement, we encourage you to apply. You may have strengths we haven’t yet considered!

What We Bring to the Table:

• A fast-paced, energetic environment with passionate people who are leading a movement to bring ethically produced food to the table.
• Competitive pay and benefits (Medical, Dental, Vision, and Paid Parental Leave, just to name a few).
• Generous retirement contributions: 401(k) + 3% Contribution from Day 1.
• Annual bonus and equity grant (subject to business results and company approval)
• Free eggs and butter, along with friends and family discounts.
• Fun team SWAG that will make you the talk of the town.
• Professional development opportunities and an amazing team dedicated to your growth.

At Vital Farms, compensation decisions are dependent upon a variety of factors, which may include, but are not limited to, skill level, experience, education, training, market demands, and business needs. A reasonable estimate of the current starting annual base salary for this position is $55,000 - $65,000. Please keep in mind that hiring at the maximum end of the range would not be typical in order to allow for potential continued future salary growth.