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Senior DevOps Engineer

Boston, Chapel Hill, Minneapolis, New York, New York, United States

Company: The mission of Well (https://www.well.co/) is to transform healthcare through our unique impact on our members' health and happiness. We do this through our differentiated consumer experience and world-class data and analytics engine that drive engagement and behavior change. Our product — a consumer health engagement platform — integrates concierge services, behavioral health, telemedicine, care management and wellness services to drive sustained engagement, lower costs and improve the health of members. In addition to our product, we know our team makes us unique. We’re a highly diverse and engaged organization whose employees are passionate about the mission of the company and whose management is passionate about the employees.  We promote an employee- and member-centric culture with generous benefits, which you can learn more about here: https://www.well.co/careers.

Position Title: Senior DevOps Engineer

Reporting To: Principal DevOps Engineer, Team Lead

Location: Chapel Hill, NC; Minneapolis, MN; Boston, MA (Newton Office); New York, NY

Compensation Information: $150,000-175,000 (Senior Software Engineer 2,3 or 4)  depending on qualifications, plus bonus and benefits

Position Summary:  

As a key member of our Dev and Cloud Ops Software Engineering team, you will play a crucial role in enabling the business to achieve its goals by implementing innovative cloud-native infrastructure for development, data, product, and AI platforms. Your primary focus will be to ensure operational support for our customers through the delivery of first-class products. You will work in a dynamic team, collaborating with the DevOps Team Lead and Principal Architect to build and maintain secure enterprise-wide cloud environments that meet the stringent security requirements of a HIPAA/HITECH/HITRUST environment. Utilizing modern cloud technologies and services, you will help create a stable and well-maintained set of cloud environments to support complex web and mobile properties.

Key Responsibilities:

  • Build and maintain secure enterprise-wide cloud environments that deliver the necessary business functionality for internal and external stakeholders.
  • Support hundreds of services and data stores in a microservice architecture, automating and operationalizing all aspects of cloud environment creation and maintenance.
  • Collaborate with key engineering, operational, and business stakeholders to build secure cloud services utilizing containerization, serverless, and streaming technologies.
  • Break high-level requirements down into manageable tasks for yourself and others, working closely with the Team Lead to achieve project milestones.
  • Participate in cloud engineering activities, including CI/CD tooling build-out, selection of serverless frameworks, data storage architecture, automated testing frameworks, development best practices, and debugging/application monitoring solutions.
  • Experiment and develop novel solutions to complex problems, contributing to a culture of innovation.
  • Ensure compliance with information security best practices to meet all regulatory requirements.
  • Recommend and implement improvements to IT policies to foster an agile and innovative culture.
  • Implement proper monitoring and redundancy solutions to ensure the reliability required by the business and its products, utilizing modern SaaS-based solutions.
  • Analyze incidents and quality of service to improve support processes over time.
  • Stay up-to-date with innovative cloud and service technologies to reduce overhead, cost, and maintenance.
  • Take personal responsibility for the security and safety of all Well systems and data, including sensitive member data, in accordance with Well data and security policies and HIPAA guidelines.

Qualifications: 

  • 5+ years of experience in DevOps or Cloud Ops engineering.
  • Proven expertise in cloud infrastructure tools, such as Terraform.
  • Credibility from a technology perspective, including recent projects, solutions, and build-out examples.
  • Experience in event-driven and distributed services.
  • Knowledgeable in at least one modern public cloud offering (e.g., AWS, Azure, GCP).
  • Proficiency in cloud programming languages, such as JavaScript or Golang.
  • Familiarity with industry-leading cloud technologies, including DynamoDB, Networking, BigQuery, Lambda, Terraform, API Gateway, and Kinesis.
  • Experience with using open-source libraries to expedite application delivery.
  • Familiarity with Agile methodologies and open to exploring new ways to ensure rapid and secure feature delivery.
  • Experience in high-security cloud infrastructure is preferred.
  • An innovative mindset with a passion for learning and staying up-to-date with industry trends.
  • Outstanding verbal and written communication skills, including the ability to make formal presentations to all levels of management.
  • Demonstrated collaborative style, with the ability to influence diverse teams and build strong relationships across various internal stakeholders and constituents.
  • AWS Certifications are a plus.

Additional Job Information

Well is on a mission to redefine the healthcare experience. This is an opportunity to re-shape healthcare for America. We are developing solutions to improve the quality and affordability of healthcare.  We welcome team members who are passionate about that mission. We embrace diversity and are committed to building an inclusive team.

Well is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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