Back to jobs
tags.new

Café Experience Lead

Venice, California

Job Title: Café Experience Lead

Location: Venice, CA

Reports to: Assistant General Manager

Hourly Rate: $30.00

Department: Food & Beverage

 

The Lighthouse, part of Whalar Group, is a first-ever creative campus and studio playground for the Creator Generation, offering Creators an I.R.L. platform to Learn, Make, and Belong. With Venice, CA already opened, and Brooklyn, NY opening in Fall 2025, and London/EMEA opening in 2026, the campuses are designed to empower and support career Creators and creative professionals, providing a dynamic environment explicitly tailored to their needs. Each campus features state-of-the-art, mixed-use content studios, and hosts impactful programming that empowers members to collaborate, learn, and grow their businesses within a thriving community. 

The Lighthouse expands opportunities and creative capabilities, offering Creators a dedicated space to co-create, connect, and lead the businesses shaping creative culture. Learn more: www.thelighthouse.com.

 

About the role:

The Café Experience Lead plays a central role in shaping the daily member experience at The Lighthouse. This position is approximately 80% focused on leading and elevating café operations and 20% dedicated to supporting campus-wide operational needs, including opening and closing procedures.

As a key hospitality leader, this individual is friendly, organized, and service-driven, with a genuine passion for coffee, food & beverage, popular culture, and the creative arts. They are a natural connector who builds strong relationships with members and guests while maintaining operational excellence behind the scenes.

This role serves as both a supervisor and culture carrier. The Café Experience Lead ensures seamless service, supports team performance, rolls out new processes, and contributes to creating unparalleled experiences aligned with The Lighthouse brand ethos.

Here’s what you’ll do day-to-day:

Café Operations (80%)

  • Supervise daily café operations to ensure smooth, efficient, high-quality service
  • Lead shifts and provide hands-on support, including working cafe shifts
  • Foster a warm, welcoming, hospitality-driven atmosphere
  • Build meaningful, charismatic connections with members and guests
  • Oversee inventory management and assist with product ordering
  • Monitor stock levels, product quality, and presentation standards
  • Roll out and reinforce new operational processes and service standards
  • Maintain high standards of cleanliness, organization, and food safety
  • Develop and execute cafe classes and experiences for members

Campus Operations Support (20%)

  • Serve as opening and/or closing supervisor for the campus
  • Ensure campus readiness at opening and secure, accurate closing procedures
  • Act as a visible and supportive leader on the floor
  • Lead morning or afternoon team meetings
  • Assist with cross-functional operational initiatives and administrative projects
  • Support a positive, professional environment aligned with The Lighthouse brand
  • Be a liaison between leadership and campus teams

Here’s what we’re looking for:

  • 2+ years of experience in a speciality coffee, hospitality, or food & beverage supervisory role
  • Proven experience leading teams and managing shift operations
  • Passionate about coffee and food & beverage, with strong product knowledge preferred
  • Experience in a membership club or community-based hospitality environment preferred
  • Excellent communication and interpersonal skills
  • Strong organization, inventory and operational management abilities
  • Self-awareness, adaptability, and comfortable multitasking in a dynamic environment
  • Flexible availability, including early mornings, evenings, and occasional weekends
  • Be a good person

The Perks:

  • Medical, Dental, Vision
  • PTO + Sick Time
  • HSA, FSA, and Commuter + Parking Benefits
  • Company Paid Life & Disability Insurance
  • Voluntary Life Insurance Policy
  • Voluntary Hospital and Critical Illness Insurance
  • Employee Assistance Program
  • 401k with Employer Matching. No Vesting Period.

Our values:

At The Lighthouse, diversity, equity, and inclusion (DEI) isn't just a statement, it's our collective strength. Our people are our superpower. A diverse team and inclusive leadership have shaped Whalar since our inception in 2016, fueling a constant evolution of growth. We champion a culture of respect and empathy, fostering a sense of belonging that transcends demographics. We hire individuals of all backgrounds and empower them to thrive, challenge stereotypes, and actively break societal barriers. 

The Lighthouse provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Equal opportunity extends to all aspects of the employment relationship, including hiring, promotions, training, working conditions, compensation, and benefits.

 

 

Create a Job Alert

Interested in building your career at Whalar Group? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Whalar Group’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.