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Lead Receptionist

Venice, CA

Job Title: Reception Lead

Location: Venice, CA

Reports to: Assistant General Manager

Hourly Rate: $28

Department: Guest Services

 

The Lighthouse, part of Whalar Group, is a first-ever creative campus and studio playground for the Creator Generation, offering Creators an I.R.L. platform to Learn, Make, and Belong. With Venice, CA already opened, and Brooklyn, NY opening in Fall 2025, and London/EMEA opening in 2026, the campuses are designed to empower and support career Creators and creative professionals, providing a dynamic environment explicitly tailored to their needs. Each campus features state-of-the-art, mixed-use content studios, and hosts impactful programming that empowers members to collaborate, learn, and grow their businesses within a thriving community. 

The Lighthouse expands opportunities and creative capabilities, offering Creators a dedicated space to co-create, connect, and lead the businesses shaping creative culture. Learn more: www.thelighthouse.com.

 

About the role:

Reception team members at The Lighthouse are friendly, organized, customer service professionals who are passionate about popular culture and the creative arts. This role plays an essential role in creating unparalleled experiences for our members.  The Reception Team will help build a positive professional environment while remaining committed to our brand ethos.  This role is the first point of contact for all members and their guests. The ideal candidate will have excellent communication skills, a passion for customer service, self awareness, and the ability to multitask in a dynamic environment.

Here’s what you’ll do day-to-day:

  • Greet and assist members and guests, delivering a warm, professional front-of-house experience
  • Act as the primary concierge for member needs, resolving issues and escalating when necessary
  • Oversee day-to-day reception operations, including check-ins, room scheduling, and coordination with security, valet, and campus leadership
  • Lead and support the reception team, providing guidance, training, and ensuring consistent service standards
  • Partner with leadership to align front-of-house operations with overall business objectives
  • Support member onboarding, including orientation, access, and platform setup
  • Manage inbound inquiries, vet guest lists, and lead campus tours
  • Maintain a strong understanding of campus operations to effectively support member and guest needs
  • Ensure the campus is always presentation-ready through regular walkthroughs and attention to detail
  • Assist with event coordination, including setup, check-in, and team alignment on guest experience
  • Serve as a point of contact on-site, handling member or guest concerns with professionalism
  • Maintain accurate records and provide administrative support through CRM systems
  • Act as opening/closing supervisor, ensuring smooth daily operations

Here’s what we’re looking for:

  • A minimum of 4 years experience in a hospitality or customer service role, preferably in an event space, hospitality company or food and beverage. 
  • Solid understanding, or willingness to learn, customer relationship management platforms and applications. 
  • Strong problem-solving skills and the superpower of sparking connections.
  • Excellent communication.
  • Flexibility to work evenings and weekends.
  • Minimum one year of experience managing a team of 3 or more
  • Be a Good person.

Physical Requirements:

  • Ability to stand or remain in one area for extended periods of time. 
  • Ability to lift supplies or products up to 20-25 lbs 
  • Comfortable working in different environments, from a theater setting to more intimate podcast studios.

The Perks:

The Lighthouse provides flexible benefits and collaborative work environments and experiences so employees can work productively in a setting that best and uniquely suits their needs:

  • Medical, Dental, Vision
  • PTO + Sick Time
  • HSA, FSA, and Commuter + Parking Benefits
  • Company Paid Life & Disability Insurance
  • Voluntary Life Insurance Policy
  • Voluntary Hospital and Critical Illness Insurance
  • Employee Assistance Program
  • 401k with Employer Matching. No Vesting Period.

Our values:

At The Lighthouse, diversity, equity, and inclusion (DEI) isn't just a statement, it's our collective strength. Our people are our superpower. A diverse team and inclusive leadership have shaped Whalar since our inception in 2016, fueling a constant evolution of growth. We champion a culture of respect and empathy, fostering a sense of belonging that transcends demographics. We hire individuals of all backgrounds and empower them to thrive, challenge stereotypes, and actively break societal barriers. 

The Lighthouse provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Equal opportunity extends to all aspects of the employment relationship, including hiring, promotions, training, working conditions, compensation, and benefits.

 

 

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