Manager, Client Services

Job Title: Manager, Client Services

Work Location: New York, NY (Hybrid)

Start Date: ASAP

Whalar is the leading, most awarded, independent Creator and Social agency.  We transform brands into cultural drivers by unlocking the full creative power of Creators. 

We go beyond the conventional social and influencer strategy. We have the technology and methodology to tap into the beating pulse of communities, listen to nuances that move culture, and connect brands in ways that make them unforgettable.

With hubs in London, Berlin, New York, and Los Angeles, our reach is global. Learn more: https://www.whalar.com/

About the role:

We’re looking for a Manager, Client Services who thrives at the intersection of creativity, culture, and execution. This is a pivotal role for someone who loves turning big ideas into best-in-class creator campaigns, while keeping every detail running seamlessly behind the scenes.

You’ll act as the engine behind campaign delivery, partnering closely with clients, creators, and internal teams to bring bold, culturally relevant work to life. From managing multiple high-impact campaigns to mentoring junior team members, you’ll play a key role in shaping both the work and the team.

If you’re someone who is equal parts organized operator, relationship builder, and culture enthusiast, and you’re excited by the fast pace of the creator economy, this role is for you.

Here’s what you’ll do day-to-day:

• Own and lead the day-to-day delivery of campaigns from kickoff through completion, ensuring timelines, budgets, and KPIs are consistently met
• Oversee the full campaign lifecycle including creator sourcing, outreach, contracting, briefing, concepting, content review, launch, reporting, and creator payments
• Serve as the primary client point of contact, building strong relationships, managing feedback, and continuously optimizing campaign performance
• Manage communications across 6–7 campaigns at a time, working with 80–100 creators simultaneously
• Lead internal and external meetings with confidence—bringing a strong understanding of brand, creator strategy, and campaign objectives
• Collaborate cross-functionally with Measurement and Paid teams to ensure campaigns are data-driven and performance-led
• Mentor and develop at least one Campaign Executive, supporting their growth, performance, and career development
• Bring a solutions-first mindset—proactively identifying challenges and solving them before escalation is needed

Here’s what we’re looking for:

• 4–5+ years of experience within an agency or brand environment, including people management experience
• Strong attention to detail with excellent communication, organizational, and interpersonal skills
• Proven experience executing creator/influencer marketing campaigns end-to-end
• A natural relationship builder with strong social instinct, comfortable working with both creators and clients
• Highly reliable and self-motivated, with the ability to operate independently in a fast-paced environment
• A proactive problem solver who anticipates challenges and delivers thoughtful solutions
• Ability to manage multiple workstreams, campaigns, and stakeholder communications simultaneously
• Resourceful and collaborativ, able to tap into internal expertise and continuously improve ways of working
• Deep understanding of the creator economy, with a strong pulse on Gen Z culture, trends, and (ideally) music culture
• Additional languages are a plus, but not required

The salary range for this role is $60,000 - $70,000 and serves as a general guideline for the potential compensation. The final salary offer will be determined based on a comprehensive evaluation of factors such as the candidate's experience, expertise, alignment with the position's requirements, location, and, ultimately, budget approvals.

Our values:

At Whalar, diversity, equity, and inclusion (DEI) isn't just a statement, it's our collective strength. Our people are our superpower. A diverse team and inclusive leadership have shaped Whalar since our inception in 2016, fueling a constant evolution of growth. We champion a culture of respect and empathy, fostering a sense of belonging that transcends demographics. We hire individuals of all backgrounds and empower them to thrive, challenge stereotypes, and actively break societal barriers. 

The perks:

Whalar provides flexible benefits and collaborative work environments/experiences, so employees can work productively in a setting that best and uniquely suits their needs.

• Medical, Dental, Vision
• 25 days of PTO + Sick days + Winter break
• Retirement planning with employer match
• Monthly phone/internet reimbursement
• Professional development stipend
• New joiner's Home office allowance 
• Up to 16 weeks of paid parental leave
• Volunteer days
• Identity theft protection & Legal assistance
• Company Paid Life & Disability Insurance
• Voluntary Life Insurance Policy
• Voluntary Hospital and Critical Illness Insurance
• Voluntary Pet insurance
• Employee Resource Groups

Whalar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Equal opportunity extends to all aspects of the employment relationship, including hiring, promotions, training, working conditions, compensation, and benefits.