Manager, Cloud Infrastructure - Fuel iX

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

An integral segment of our company is Fuel iX™, TELUS Digital's proprietary generative AI engine. Fuel iX™ empowers businesses to transition their generative AI initiatives from concept to operational reality quickly, securely, and responsibly. This powerful tool enhances TELUS Digital’s ability to create and implement solutions that not only elevate customer engagement but also address complex business challenges.

The Opportunity

We are seeking an experienced and skilled Manager of Cloud Infrastructure to join our innovative team at Fuel iX. The ideal candidate will lead our cloud infrastructure initiatives, focusing on GCP environments, and guide a team of cloud infrastructure engineers. You will also support integrations with other hyperscales & LLM providers such as Anthropic, OpenAI, Mistral and more.

Responsibilities

• Lead and mentor a team of cloud infrastructure engineers
• Design, implement, and maintain cloud infrastructure solutions using GCP and AWS
• Develop and enforce best practices for cloud security, scalability, and cost optimization
• Collaborate with cross-functional teams to ensure alignment of cloud infrastructure with business goals
• Stay up-to-date with the latest cloud technologies and industry trends
• Manage cloud budgets and optimize resource allocation
• Implement and maintain disaster recovery and business continuity plans
• Drive automation and infrastructure-as-code initiatives

Qualifications

• Proven experience in managing cloud infrastructure, preferably in a SaaS environment
• Deep expertise in both Google Cloud Platform (GCP) and Amazon Web Services (AWS)
• One or more relevant certifications from Google or AWS (e.g., Google Cloud Professional Cloud Architect, AWS Certified Solutions Architect)
• Strong leadership skills with experience in managing and mentoring technical teams
• Excellent problem-solving and analytical skills
• Proficiency in infrastructure-as-code tools (e.g., Terraform, CloudFormation)
• Solid understanding of DevOps principles and practices
• Excellent communication skills, both written and verbal

What We Offer

• Opportunity to work on cutting-edge AI and cloud technologies
• Competitive salary and benefits package
• Professional development and certification support
• Collaborative and innovative work environment
• Remote work options

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.