Telecom Architect (TELUS Digital)

St. Louis, MO

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location & Flexibility

The Telecom Architect role is an integral part of our team at TELUS Digital. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid capacity based in St. Louis, MO. 

The Opportunity

We are seeking a Telecom Architect with extensive expertise in Order Management Systems (OSM), Unified Inventory Management (UIM), and Automated Service Activation (ASAP), along with Java and Microservices. The ideal candidate will have a deep understanding of telecom billing systems such as CSG and Amdocs and a proven track record of designing and implementing large-scale enterprise applications.

Responsibilities

  • Architect, develop, configure, and test Order Management Applications with a strong focus on Oracle OSM, UIM, and ASAP.
  • Design and implement OSM cartridges using Oracle Design Studio on Eclipse IDE.
  • Develop scalable and high-performing Java-based Microservices for telecom applications.
  • Build and optimize telecom billing integrations (CSG, Amdocs) within enterprise environments.
  • Leverage XML technologies (XQUERY, XPATH, XSLT) for data transformation and service orchestration.
  • Implement and maintain Java web services (SOAP, WSDL, RESTful APIs) to ensure seamless system
    communication.
  • Work with Oracle databases (11g/12c, PL/SQL) for backend data management and integration.
  • Apply Object-Oriented Programming (OOP) best practices to develop robust and maintainable solutions.
  • Utilize DevOps processes, CI/CD pipelines, and automation tools (ANT, Maven, Jenkins) to streamline deployment and testing.
  • Drive technical thought leadership, providing guidance across multiple applications and business units.
  • Ensure adherence to software development methodologies and governance standards.
  • Evaluate and recommend cloud adoption strategies (Oracle Cloud, AWS).

Qualifications

  • 12+ years of experience in architecting, developing, and testing Order Management Applications.
  • Expertise in Oracle OSM, including cartridge design, admin tools, and integration strategies.
  • Strong Java and J2EE background, including experience with MDB, Kafka.
  • Proficiency in XML technologies (XQUERY, XPATH, XSLT).
  • Extensive experience with Oracle databases (PL/SQL, database communication).
  • Hands-on experience in telecom billing systems (CSG, Amdocs).
  • 8+ years of experience with software development methodologies (Agile, Waterfall).
  • 4+ years of experience with build automation and testing tools (ANT, Maven, Jenkins, SoapUI, JUnit).
  • Experience with Oracle Reference and productized BSS/OSS solutions (RODOD, RSDOD).
  • Proven ability to architect large and complex enterprise applications.
  • Strong leadership in technical strategy and governance.

Bonus Points

  • Experience with cloud platforms (Oracle Cloud, AWS).
  • Familiarity with DevOps methodologies and CI/CD best practices.
  • Strong analytical and problem-solving skills with a strategic mindset.

Even if you don’t have expertise in all of the qualifications listed, we value new perspectives and backgrounds and encourage you to apply. We’re committed to building a diverse company that reflects the diversity of our users. We’re committed to growth-mindset.

Why TELUS Digital?

TELUS Digital recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

  • We passionately put our customers and communities first 
  • We embrace change and innovate courageously
  • We grow together through spirited teamwork

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

For more information on how we use your information, see our Privacy Policy.

What We'll Offer

In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits: 

Actual total compensation will be determined based on factors such as knowledge, skills, performance, and experience. In addition, TELUS Digital offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually, or a combination of both, based on the role's requirements
  • Generous company-matched retirement and share purchase programs
  • Opportunity to give back to communities in which we work, live, and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

 

What We'll Offer

In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits: 

  • Healthcare benefits - Medical, Vision, Dental
  • 401K matching
  • Employee Share Purchase Plan
  • Competitive PTO Policy
  • Employee Assistance Program (EAP)
  • Life & Disability Insurance
  • And more!

Annual Performance Bonus

This position is eligible for an annual performance bonus based on personal, division/business unit, and company performance. The range displayed is only the annual base salary. To maintain equity across the business, annual performance bonus targets are determined by job level, not individual circumstances.

Individual base salaries are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons determined during the interview process. Salary bands are periodically reviewed and updated based on market changes, internal needs, and industry trends. To maintain pay equity for team members, TELUS Digital conducts regular compensation audits.

Annual Base Salary Range (Performance Bonus Eligible)

$124,800 - $156,000 USD

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WillowTree knows incredible talent comes from all backgrounds. Our differences, both visible and invisible, benefit our teams, our communities, and the products we craft. We’re deeply committed to building teams that reflect the diversity of the populations we serve.

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