Operations Manager

Operations Manager

Location: New York, NY (In office)

Job Type: Full-Time

About WithCoverage:

WithCoverage is reimagining risk management and insurance for the modern economy. We protect the companies building the future—hundreds of brands like GoPuff, Eight Sleep, Bombas, Chomps, and Blank Street Coffee—so they can move fast without compromise.

Instead of a stale brokerage model, we’ve built a new category: world-class risk advisors powered by proprietary technology. From next-generation defense contractors and advanced manufacturers to iconic consumer brands and hospitality leaders, we partner with ambitious businesses to give them the confidence to scale.

Founded by JD Ross (co-founder of Opendoor) and Max Brenner (Compound, Bain), WithCoverage is disrupting a trillion-dollar industry from the inside out. We grew 10x last year while staying cash-flow positive, with backing from 8VC, Crystal Venture Partners, and other top investors.

We’re also the only brokerage that has built its own Agency Management System from scratch, giving us full control of our operations and a platform to automate more and more of the business with AI. It’s the foundation for transforming how risk is managed across the economy.

Why Join Us:

• Grow Faster – We’re scaling fast, giving you outsized opportunities to learn, lead, and shape your career and the future of the company
• Work That Matters – We protect the world’s most innovative brands: consumer icons, hospitality leaders, next-gen defense contractors, and US manufacturers
• Redefine an Industry – Insurance is one of the largest, slowest-moving markets. We rewrite the playbook with proprietary technology, automation, and AI
• Financial Rewards – We hire the best and invest in you. That means competitive comp, meaningful equity, and great benefits. We believe strongly in internal promotion, and lay out a plan for everyone's career growth.

About The Role:

Our Risk Advisors are supported by a backoffice Operations team that executes core insurance workflows (e.g., data entry, certificate of insurance issuance, dashboard creation). This team consists of ~20 individuals today and is expected to 2-3x in size in 2026. We’re hiring an Operations Manager to own the success of this team. You will work with Operations team leaders to drive performance, eliminate process inefficiencies, and scale a high-quality, cost-efficient service organization. You’ll also partner closely with the Director of Product & Operations to ensure the Operations team supplements the overall operating model of the business.

What You’ll Do: 

• Own task reliability and performance, improving on-time completion to >90% across key workflows 
• Design a scalable org and management cadence for a distributed team
• Identify and fix process inefficiencies by diagnosing bottlenecks, prioritizing high-leverage improvements, and partnering with Product/other stakeholders to implement solutions
• Build training, onboarding, and SOP systems that standardize execution, ramp new hires quickly, and reinforce quality over time
• Raise the talent bar by hiring strong performers, coaching underperformers to success, and making tough calls when performance doesn’t meet the standard

Who You Are: 

• You’ve scaled operational or service teams executing defined workflows in remote or distributed environments
• You have strong experience managing offshore/BPO resources with clear SLAs and quality standards
• You’re a process and systems builder who uses data and observation to find root causes and drive lasting improvements
• You’re a high-accountability people leader who can coach, develop, and performance-manage with clarity
• Bonus (not required): familiarity with insurance or financial services workflows, or experience building onboarding/training programs from scratch

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $110,000 – $145,000/year. Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Total compensation for this position may also include equity and employee benefits.

In addition to cash compensation, WithCoverage offers full-time employees a comprehensive Total Rewards package that includes equity grants.

What We Offer:

• Competitive compensation that may include equity
• Flexible paid time off
• Comprehensive benefit plans for medical, dental, vision, life, and disability
• Flexible Spending Accounts (FSAs): Health Care FSA and Dependent Care FSA 
• Commuter Savings Account
• Human Interest: 401(k) provider
• Time Off: Sick Leave, Family and Medical Leave, Flexible Time Off
• Paid Holidays: Observance of all major national holidays
• A curated in-office employee experience, designed to foster community, team connections, and innovation, that also includes catered lunches in the office on Fridays for in-office workers
• Collaborative, transparent, and fun culture