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Filevine Administrator

Dallas, Texas, United States

Witherite Law Group (WLG) is a personal injury law firm specializing in motor vehicle accidents. Our vision is to improve the life of each person we serve. Whether it is for our employees, our clients, or our community, WLG puts people first, provides unmatched expertise, and displays integrity in every situation.  

Our attorneys and staff are committed to helping injured clients get the care and service they deserve. We take care of the complex legal work so that our clients can focus on recovery and getting their lives back. We are determined to help our clients get the settlement they deserve, and we will be by our client’s side every step of the way.  

This firm is a Top 100 Places to Work recipient and a National Top Workplace honoree. We are proud of these achievements and honored to be among this prestigious list of companies. Our culture is special. But you can’t just take our word for it...apply today and join the WLG family.  

Position Summary: The Filevine Administrator will serve as the internal expert and primary point of contact for all Filevine-related support, development, and optimization. This role is critical to ensuring that our legal teams can work efficiently and effectively within the Filevine ecosystem. The ideal candidate has a strong background in law firm operations, excellent communication and training skills, and a proactive approach to problem-solving and system improvements.

Key Responsibilities: 
•    Serve as a primary administrator and subject matter expert for the Filevine platform.
•    Manage and respond to user support tickets, troubleshooting issues and providing timely solutions.
•    Design, test, and implement new workflows, custom fields, task flows, and reporting tools within Filevine.
•    Provide training and onboarding to new users and create documentation and resources for ongoing education.
•    Collaborate with department heads to identify opportunities for process improvements and translate them into Filevine solutions.
•    Participate in and contribute to cross-functional projects, including automation, data migration, and reporting initiatives.
•    Attend weekly team meetings to discuss platform updates, user feedback, and project status.
•    Ensure data integrity and maintain security protocols within Filevine.
•    Occasionally work overtime to meet project deadlines or resolve urgent system issues.

Required Qualifications:

•    Filevine Expert Certification (Required)
•    Filevine Master Certification (Preferred)
•    Minimum 3 years of experience working within a law firm environment.
•    Proven experience in Filevine administration and customization.
•    Excellent verbal and written communication skills; able to clearly explain complex systems to non-technical users.
•    Demonstrated ability to train and support end users across varying technical skill levels.
•    Proficiency in Microsoft Word and PowerPoint.
•    Strong organizational and time management skills, with the ability to handle multiple priorities simultaneously.
•    High level of attention to detail and a commitment to delivering high-quality work.

Desired Qualifications:
•    Familiarity with legal workflows, including personal injury processes.
•    Experience with Filevine integrations and third-party tools.
•    Understanding of data governance, compliance, and privacy standards in a legal setting.

Physical Requirements: 
•    Ability to sit for extended periods.
•    Ability to use a computer for extended periods.
•    Occasionally required to stand, walk, and reach with hands and arms.
•    Must be able to lift and move items up to 20 pounds occasionally.
•    Ability to move around and stand for extended periods during story mapping sessions.

Benefits and Perks

  • Medical, dental, vision
  • Company paid Life and AD&D Insurance
  • Company Paid STD (with no waiting period) and LTD Insurance
  • Option to purchase additional Life and AD&D Insurance
  • Voluntary Critical Illness, Accident, and Hospital Indemnity Coverage
  • 401(k) with company contributions
  • Paid Time Off
  • 10 Company Holidays
  • Tuition Reimbursement

 

Please note that this job description is intended to outline the primary duties of the role and is not intended to be an exhaustive list. The job description is subject to change with or without prior notice, and that a reasonable accommodation may be requested to perform the essential functions of the job. 

WLG and its affiliated companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

WLG and its affiliated companies participate in E-Verify. For additional information please review the E-Verify Participation Poster and Right to Work Poster from the Department of Homeland Security. 

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