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Field Infrastructure Engineer

About Workato

Workato is the only integration and automation platform that is as simple as it is powerful — and because it’s built to power the largest enterprises, it is quite powerful. 

Simultaneously, it’s a low-code/no-code platform. This empowers any user (dev/non-dev) to painlessly automate workflows across any apps and databases.

We’re proud to be named a leader by both Forrester and Gartner and trusted by 7,000+ of the world's top brands such as Box, Grab, Slack, and more. But what is most exciting is that this is only the beginning. 

Why join us?

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. 

But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. 

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why:

  • Business Insider named us an “enterprise startup to bet your career on”

  • Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world

  • Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America

  • Quartz ranked us the #1 best company for remote workers

Responsibilities

We are seeking an exceptional Field Infrastructure Engineer to join our expanding team. In this role, you will spearhead innovation by leading the designing, development, and implementation of robust integration and automation solutions. These solutions will empower the Product and Engineering teams, and Customer Success teams to enhance their effectiveness and efficiency helping them deliver business outcomes. 

  • Build and maintain environments for running high-quality Workato product demonstrations

  • Acquire and manage SaaS/PaaS/IaaS platforms, applications, and technologies for demos and PoCs like Salesforce, SAP, Workday, NetSuite, ServiceNow, SnowFlake, AWS, GCP, etc.

  • Support users in accessing demo environments and demo applications, and help troubleshoot issues related to using those applications

  • Design and build tools to help this team manage effectively the demo infrastructure

  • Design and build tools and processes to help field team members be more productive in creating and delivering demos, POCs, and developing new connectors

  • Collect and share feedback from field teams to share it with product engineering team to drive product improvements

Requirements

Qualifications / Experience / Technical Skills

  • University degree or equivalent educational experience, ideally in a technical or engineering field, or equivalent industry experience.

  • Minimum of 4 years of experience in software engineering, technical consulting roles, or automation roles, with a focus on integration and automation platforms.

  • 2+ years of relevant experience with cloud services. Experience in deploying and managing applications and AWS infrastructure using Infrastructure as Code (IaC) with Terraform.

  • Good knowledge of AWS services and security best practices.

  • Experience with GCP and Azure is beneficial.

  • Certification, formal training, or deep familiarity with platform administration, integration development, and platform architecture is advantageous.

  • Familiarity with process orchestration, workflow tools, Business Process Management, Robotic Process Automation, or other automation products.

  • Excellent troubleshooting and problem-solving skills.

  • 2-3 years of coding experience in Java/Python/Ruby, with knowledge of SOAP/XML considered a plus.

Soft Skills / Personal Characteristics

  • Strong collaboration skills, and adaptability to a dynamic startup environment.

  • Critical thinking and analytical skills with an entrepreneurial and proactive mindset.

  • Effective task prioritization and time management skills.

  • Strong written and oral communication skills in English, with the ability to convey technical concepts to a non-technical audience.

  • Quick learner who can independently conduct extensive research and synthesize information.

  • Proactive problem solver, ready to take on additional initiatives and responsibilities as they arise.

  • Technologically adept and quick to grasp new systems and concepts.

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