Account Manager (Mid Market)

Account Manager (Mid Market)

Workshop is looking for an ambitious Account Manager to drive customer growth and help them achieve long term value. You’ll build strategic relationships with our mid-market customers, and identify growth opportunities for their organization. 

As an Account Manager, you’ll identify customers within your segment that are ready to grow with Workshop - either through increased usage, or by adding to the features and channels they use. You’ll partner with a Customer Success Manager (CSM), who ensures these customers are finding value through adoption and engagement. 

The most successful candidates will create strong customer relationships and execute a proactive value-aligned sales process, leading to highly engaged and successful customers. 

As an Account Manager, you will:

• Build strong relationships with Workshop customers, aligning our solutions to successful customer outcomes
• Drive a proactive, thoughtful and intentional expansion process
• Partner with your CSM to ensure the best customer experience possible

Meet or exceed monthly growth targets

• Stay current on Workshop’s ever-expanding product offering
• Maintain accurate CRM records for relationship and deal management

To be successful in this position you’ll need: 

• 2+ years experience in a relationship–based selling role; SaaS experience preferred
• Expert level Workshop product knowledge, with the ability to adapt to an ever-changing product catalog
• Proven track record of consistently achieving individual and team goals
• Comfort and expertise in managing multiple customer relationships with varying levels of complexity
• A proactive, positive and ambitious mindset
• To be an excellent communicator among both internal and external audiences

About Workshop

Workshop is a fast growing, venture-backed startup based in Omaha, Nebraska and we’re on a mission to create more happy Mondays for employees everywhere. We build software to help internal communications teams create, send, and measure multi-channel, employee-centric campaigns.