IT Support Specialist

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.

Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide.

We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology.

WPP and our award-winning agencies work with most of the world's biggest companies and organisations – from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 307 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 20th in the FTSE 100 rankings for Women on Boards.

Why we're hiring:

WPP IT provides IT services for WPP, the world’s largest communications services group. As a creative transformation company, WPP is helping its clients transform the future through extraordinary work. WPP IT is an integral part of that journey and we are proud to provide technology for some of the world’s most creative brands.

At WPP, technology is at the heart of everything we do, and it is WPP IT’s mission to enable everyone to collaborate, create and thrive. WPP IT is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP’s petabytes of data.

As we continue on this journey, the Local IT Coordinator will provide assistance to our users, diagnoses and resolves software and hardware problems and helps our users install applications and programs, her/his responsibilities include resolving network issues, configuring operating systems, and using remote desktop connections to provide immediate assistance. Will use email and chat applications to provide users with quick answers to computer problems. For more complex problems requiring detailed instructions, will contact customers by phone or provide clear, written instructions and technical manuals. Among the main requirements, must have a degree in a related field, such as Computer Science, Information Technology or Software Engineering. A certificate in Microsoft, Cisco, Linux or similar will be an advantage. Must have a helpful nature, enjoy helping people with computer problems and be able to explain technical details in a simple way.

What you'll be doing:

• .Investigate and determine solutions for software and hardware problems.
• Ask users questions to quickly understand the cause of the problem
• Channel problems to solution, within agreed time frames
• Timely escalate unresolved issues to appropriate internal teams.
• Provide immediate and accurate responses and feedback to users
• Make sure all problems are properly recorded
• Prioritize and manage several open issues at once
• Follow up with users to ensure their systems are fully operational after issue resolution
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Maintain jovial relationships with clients

 

What you'll need:

• Demonstrable work experience as a technical support engineer, maintenance engineer, IT support technician or a similar position
• Practical experience with Windows/Linux/Mac OS environments
• Good knowledge of computer systems, mobile devices and other technical products
• Ability to diagnose and resolve basic technical problems
• Familiarity with remote desktop applications and help desk software (e.g. Zendesk)
• Excellent communication and problem-solving skills
• Ability to offer step-by-step technical help, both written and oral
• Degree in Information Technology, Computer Science or a related field
• Having a certificate in Microsoft, Cisco, Linux or similar technologies will be an advantage

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: We are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

 

What we'll give you:

Passionate, inspired people – We promote a culture of people that do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

WPP is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.

Please read our Privacy Notice (https://www.wpp.com/people/wpp-privacy-policy-for-recruitment) for more information on how we process the information you provide.