Executive Support Lead, Americas

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Why we're hiring:

WPP is a creative transformation company, building better futures for our people, clients, and communities. As part of our ongoing commitment to strong governance and operational excellence, we are expanding our second-line assurance capability to ensure our corporate business platforms operate with high integrity, effective controls, and audit-ready evidence.

The Executive Support Lead, Amercias is responsible for leading the executive support function across their primary campus, ensuring the consistent delivery of proactive, high-touch technology services to executive stakeholders. The role combines hands-on executive technology support with regional operational oversight, stakeholder management, service governance and team development to deliver a world-class executive support experience. This is a fully office-based role requiring five days per week onsite to provide visible leadership, maintain operational oversight and ensure consistent support for executive stakeholders. 

What you'll be doing:

Service Delivery & Operations 
• Lead the delivery of executive support services across the region ensuring consistency, 
quality and accountability  
• Maintain regional operational standards aligned with the global Executive Support strategy  
• Provide direct executive technology support to assigned executive stakeholders, acting as 
a senior escalation and support resource where required 
• Ensure resources and office coverage are aligned with executive demand and business 
priorities  
• Drive adoption of agreed service processes, support methodologies and operational best 
practices  
• Ensure support services meet business expectations and agreed service commitments  
• Oversee the effective management and lifecycle of technology assets and stock  
• Lead regional delivery of executive technology programmes, onboarding initiatives and 
service enhancements  
• Contribute to the development of global Executive Support standards and operating model  
• Develop and maintain strong relationships with executive stakeholders and key business 
partners  
• Ensure regional compliance with technology, security and governance requirements 
Team Leadership & Capability Development 
• Lead, coach and develop Executive Support Specialists within the region 
• Drive a culture of accountability, ownership, professionalism and customer excellence 
• Support workforce planning, recruitment, onboarding and capability development 
• Develop specialist expertise across executive support disciplines including AV, 
collaboration, mobility and onboarding 
Service Governance & Continuous Improvement 
• Establish regional service governance, reporting and performance management processes  
• Monitor service performance and identify opportunities to improve the executive experience  
• Identify trends, risks and recurring issues affecting executive stakeholders  
• Implement service improvements that enhance efficiency, consistency and stakeholder 
satisfaction  
• Drive a proactive approach to issue prevention and service improvement across the 
executive population  
• Ensure executive incidents and priority service requests receive appropriate oversight and 
prioritisation

What you'll need:

Skills / Experience Requirements 
• Strong people leader with experience in building high performing support teams  
• 5+ years’ experience supporting senior executives, C-suite leaders, board members, or 
equivalent executive stakeholders 
• Executive focused with exceptional stakeholder management and relationship building skills  
• Calm and effective during high-pressure situations and executive escalations  
• Excellent communicator, capable of influencing both technical and non-technical audiences  
• Professional, discreet and highly trusted when operating within executive environments  

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: We are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Hybrid 

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

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