Client President

 

About the Role - As Client President at WPP Media South Africa, you are the most senior client leader within the business . Your core mission is to build exceptional, long -term relationships with key client s, drive organic growth, retain clients, and ensure the strategic alignment of WPP's Media solutions with clients' business goals. You will lead multi -disciplinary teams to deliver insight -driven, high -impact work that demonstrates the value of media in accelerating client success. This is a client -centric, commercially focused role that prioritises client leadership, influence, operations & innovation. 

Key Focus Areas

Client Leadership -Build and maintain deep relationships with senior client stakeholders, leading end -to - end delivery across planning, activation, and measurement. 

Client Growth -Identify new and incremental growth opportunities; bring innovation and market -relevant solutions to drive client business performance.

Client Communications Strategy -Craft and oversee clear, data -driven communication strategies that foster client trust, retention, and engagement. 

Client Operations -Optimize service delivery by ensuring right -sized, capable teams and effective use of tools, while integrating client needs into broader capability development. 

Core Responsibilities

Client Leadership • Serve as the senior executive across your assigned client portfolio, acting as a trusted strategic partner. • Lead the orchestration of planning, activation, and measurement to ensure flawless delivery of the client scope of work (SOW). • Ensure the right deployment of multi -disciplinary talent across all client accounts. • Guide and mentor Client Partners to elevate their impact and strengthen client relationships. • Prepare bi -monthly client risk and opportunity analysis reports.

Client Growth • Identify and drive organic growth opportunities by understanding client ambitions and aligning WPP Media & WPP capabilities. • Collaborate with the Growth team on strategic pursuits for existing clients and New Business opportunities. • Lead the development of forward -thinking, in-market media strategies to unlock long -term client value. • Drive client revenue growth and diversification through integration with WPP's broader ecosystem. 

Client Communications Strategy • Build and implement structured, insight -driven communication plans tailored to each client's priorities and business outcomes. • Own client engagement strategies, including strategic reviews, planning sessions, and roadmap presentations. • Lead client retention efforts, overseeing satisfaction plans, issue resolution, and relationship health tracking. • Ensure all client -facing communications are aligned with WPP Media’s strategic positioning and value proposition.

Client Operations • Lead client growth planning, including onboarding, account planning, and team structuring. • Ensure high -performing, appropriately resourced teams are aligned to each client ’s needs. • Promote adoption of the OMS (Operating Management System) across your portfolio . • Contribute to the product roadmap by surfacing recurring client needs and problem statements. • Uphold compliant and professional client communication practices across the organisation.

Collaboration Lines • Collaborates closely with: Client Partners, Growth Team , Strategy Teams, Choreograph and Capability leads. Candidate Profile Experience & Skills • 10+ years in senior client leadership roles within media, advertising, or marketing communications. • Proven success in building and growing client relationships. • Strong understanding of data, tech, media strategy, consumer insights, and integrated communications. • Skilled at navigating complex client organisations and aligning media to broader business goals. • Comfortable leading senior client conversations on growth, performance, and transformation. Attributes • Strategic thinker with a strong commercial lens. • Confident, articulate communicator and persuasive storyteller. • Empathetic leader who coaches, inspires, and empowers teams. • Obsessed with client satisfaction, performance, and innovation. • Agile, solutions-oriented, and adaptable to change. • Able to navigate the matrix.

Overview of KPI’s 

Client Leadership

• Client Satisfaction Scores: Achieve and maintain an average client satisfaction score of 8+ across all accounts. 

• Retention Rate: 95%+ annual client retention across portfolio. www.wppmedia.com

• Executive Engagements: Lead quarterly executive business reviews (QBRs) for all top -tier clients to the local EXCO team and to clients.

Client Growth 

• Organic Growth: Deliver 10-20% organic revenue growth YoY from existing clients . 

• Revenue Expansion: Achieve a minimum 20% YoY increase in product and service adoption across client portfolios (e.g. advanced tools, strategy, measurement solutions).

• Pitch Conversion Rate: Support and contribute to a 60%+ pitch win rate where involved.

• Build a scalable pitch read team for all new business pitches. Client Communications Strategy 

• Strategic Plan Adoption: 100% of top -tier clients to have annual strategic plans and roadmaps in place.

• Client Engagement Index: Track and improve engagement with client stakeholders across accounts as per Vantage or equivalent feedback. 

• Relationship Health Monitoring: Improvement in relationship health scores or metrics (internal or client -side surveys) by 10%-20% YoY. Client Operations

• OMS Adoption: Achieve 90%+ compliance with OMS usage across client teams - based on applicability.

• Team Right -Sizing: 100% of key accounts to have accurate and balanced resourcing based on scope and delivery needs.

• Client Onboarding Success: Complete all new client onboarding within agreed timeline and satisfaction benchmarks.

• Client budget retention: Retain 95%+ of committed client media budgets year -on-year across your portfolio.

• Forecast Accuracy ---Maintain forecasts within ±5% variance.

• Zero Revenue Leakage ---Ensuring no missed or unbilled revenue due to process gaps

 

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