Director of Media Operations
About WPP Media
WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth.
WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.
For more information, visit wppmedia.com.
Role Summary and Impact
We're looking for a strategic media operations leader to shape the future of our global delivery model. As Director of Media Operations, you'll lead the partnership between our US teams and Global Operations Center (GOC), driving service expansion, operational excellence, and scalable growth across the business.
This is a highly visible role with the opportunity to influence senior leaders, improve how work gets done at scale, and unlock new ways of delivering exceptional outcomes for clients.
You'll have the opportunity to build, scale, and optimize a global operating model that directly impacts business performance, team effectiveness, and client success.
Key Responsibilities
- Develop and execute the strategy for offshore operations, driving adoption, utilization, and service expansion.
- Serve as the primary bridge between US stakeholders and global delivery teams.
- Partner with business leaders to identify opportunities to improve quality, efficiency, and scalability.
- Lead governance, quality management, and continuous improvement initiatives across offshore services.
- Forecast resource needs and support workforce planning to meet evolving business demands.
- Champion best practices, operational consistency, and new ways of working across teams.
Skills and Experience
- 8+ years of experience in media operations, offshore delivery, shared services, or global operations.
- Proven success leading complex operational programs in a matrixed environment.
- Strong stakeholder management skills, with the ability to influence senior leaders and drive change.
- Experience building scalable processes, governance models, and quality improvement initiatives.
- Understanding of digital media channels including Search, Social, Programmatic, Direct IO, or Linear TV.
- Strategic mindset combined with strong execution and problem-solving capabilities.
Life at WPP Media & Benefits
Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising.
We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.
WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. Please note that while our philosophy is the same across WPP, benefits may vary by office/country.
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