Temporary Renewal Manager (Maternity Cover)

Duration: Fixed-term maternity cover 9 months 

About the Role: 

We are looking to hire a Temporary Renewal Manager to provide maternity cover for two key members of our renewals team, Hortense and Camille, who are currently or will soon be on maternity leave. As both are top performers, this role is critical to ensuring continuity in our renewal operations and maintaining strong retention performance during this period.

The Renewal Manager will be responsible for managing a book of renewal opportunities, driving on-time renewals, and proactively engaging customers to mitigate churn and protect revenue.

Your Impact:

• Own and manage a portfolio of customer renewals from start to close
• 90% of renewals will be in French so this language is a must
• Proactively engage customers ahead of renewal dates to ensure timely contract renewals
• Identify and address churn risks, including requests for seat reductions or contract changes
• Challenge and negotiate with customers where appropriate to protect ARR and minimise churn
• Maintain accurate forecasting and pipeline visibility within Salesforce
• Collaborate closely with Customer Success, Sales, and Finance teams to ensure smooth renewal execution

Your Qualifications:

• Previous experience in a Renewals, Account Management, or Customer Success role within a SaaS company
• Proven ability to manage and close renewal opportunities
• Comfortable handling commercial conversations and negotiations with customers
• Highly proactive, organised, and able to move quickly across a high volume of opportunities
• Experience working with CRM systems (e.g., Salesforce) is preferred

Standout Qualities: 

• Maintain strong renewal rates and revenue retention
• Manage a high volume of opportunities efficiently
• Provide continuity and stability while the team members are on maternity leave

Why Join Wrike?

• 5 Weeks of paid vacation
• Sick Leave Compensation 
  • 5 Paid Uncertified Sick Days
  • 2 weeks fully paid w/ medical certificate, additional 
  • 4 weeks paid at 80% salary rate
• Parental Leave (fully paid): 18 Weeks Maternity / 4 Week Paternity 
• 2 Volunteer Days
• Meal Vouchers (CZK 220 per working day)
• Annual Prague Travel Card (Lítačka)
• Hybrid Working Model
• Benefit budget with flexible options, including a MultiSport card, Canadian Medical membership, contributions to a pension savings plan and additional choices available through Benefit Plus

Who Is Wrike and Our Culture

Our persona 

Our culture and Values 

🤩 Customer-Focused

We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.

🤝 Collaborative

We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.

🎨 Creative

We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions. 

💪 Committed

We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.