Billing Analyst

Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Our AI and machine learning technology powers the knowledge behind every customer engagement, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a ‘Best Place to Work’ globally by industry leaders such as Built In, Fortune, and Great Place To Work®!

Yext is searching for a Billing Analyst. The Billing Team handles a wide range of responsibilities, including daily invoice processing and collaboration with account managers and customers to address any billing inquiries. Additionally, they oversee the management, maintenance, and monitoring of our billing systems. The Billing team ensures each client is properly configured for billing and fulfillment, maintaining company product catalog and standard pricing offers, performing complex billing configurations where required, and working with product, finance, and technology to investigate and resolve any billing issues as they arise. This team works closely with the Engineering and Revenue departments on monthly reconciliation efforts, tracking invoice reconciliation, reviewing data for irregularities and errors on a regular, on-going basis, and providing regular feedback to internal teams on reconciliation progress. As an analyst of a small team, this position shares the responsibility for handling day to day billing operations for new and existing products, planning and execution of billing project initiatives, as well as identifying and driving the billing process. This role is fully on-site in our Hyderabad, India office.

What you'll do

• Manage inbound Billing Operations requests and drive to completion
• Perform billing analysis and reconciliation between our billing and Admin systems
• Work within cross-functional teams to resolve billing errors and implement billing process improvements
• Analyze errors and trace them back to the root cause using the raw data in the appropriate database to implement systemic systems fixes
• Liaison with Engineering and Finance to resolve system discrepancies and to develop systemic enhancements to gain efficiency
• Maintains operational and specific product line knowledge with the ability to translate and correlate this data to billing practices and requirements
• Manage invoice discrepancy resolution
• Process refunds, chargebacks, subscription amendments, account upgrades, and account terminations

What you have

• BA/BS Degree
• 1-3 years of work experience in Analysis, Accounting/Audit, Finance, Operations, or other related field
• Ability to work in a fast-paced environment and work on multiple tasks at once
• Extremely detail oriented and process driven, with focus on efficiency and problem solving
• Exhibit flexibility and adaptability in quickly evolving scenarios
• Ability to effectively communicate and collaborate across teams
• Strong time management and organizational skills.
• Confident, proactive, self-motivated, enthusiastic, quick thinking, goal and results oriented

Bonus points 

• Proficiency with Zuora, Salesforce, NetSuite and Microsoft tools (Excel, Word)
• Previous experience working with a SaaS company

Perks and Benefits

At Yext, we take pride in our diverse workforce and prioritize creating an engaged and connected working environment. Our ambitious mission is to transform the enterprise with AI search, and we know that to achieve that, we need a global team of innovators, visionary thought leaders, and enthusiastic collaborators passionate about making a meaningful impact in the world and contributing to an extraordinary culture.

We believe that people do their best when they feel their best — and to feel their best, they must be well-informed, fuelled, and rested. To ensure our employees are at their best, we offer a wide range of benefits and perks, including:

• Performance-Based Compensation: We offer an attractive bonus structure and stock options for eligible positions.
• Comprehensive Leave Package: Our leave package includes Paid Time Off (PTO), Parental Leave, Sick Leave, Casual Leave, Bereavement Leave, National Holidays, and Floating Holidays to ensure a healthy work-life balance.
• Health & Wellness Offerings: We provide medical insurance with 7L coverage, including enhanced parental and outpatient department (OPD) coverage for you, your spouse, two dependent children, and two parents (as applicable and subject to eligibility requirements).
• Relocation Benefits: We offer relocation assistance and an allowance to eligible candidates to help ease your transition.
• World-Class Office & Building Amenities: Our office has a top-notch infrastructure, including gaming rooms, a plush pantry, and breakout areas.

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Yext is committed to building an inclusive and diverse culture where every person is seen, heard, and valued. We believe in equal employment opportunity and welcome employees and applicants of all races, colors, ethnicities, religions, creeds, national origins, ancestries, genetics, sexes, pregnancy or childbirth, sexual orientations, genders (including gender identity or nonbinary or nonconformity and/or status as a trans individual), ages, physical or mental disabilities, citizenships, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. It is Yext’s policy to provide reasonable accommodations to people with disabilities as required by law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.