Operations Analyst

Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Our AI and machine learning technology powers the knowledge behind every customer engagement, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a ‘Best Place to Work’ globally by industry leaders such as Built In, Fortune, and Great Place To Work®!

As an Operations Analyst, you will be part of the Yext Services team assisting with client initiatives. You’ll serve as a supporting team member on key engagements for our clients including customer onboarding, product launches, data integrations, platform configuration, issue troubleshooting, solution strategizing, and custom software development efforts. These initiatives and processes are vital in supporting our existing clients and maintaining value of the Yext product. In this hands-on role, you will become an expert in the Yext platform. As an integral part of the organization, you’ll work directly with team members to learn and grow an exciting career at Yext! This role is fully on-site in our Hyderabad, India office.

What You'll Do

• Become an expert in the Yext software (Knowledge Graph, Pages, etc.) and be responsible for platform configuration changes for our clients and partners
• Process inbound client requests, including but not limited to configuration, optimization, troubleshooting, and data management. Drive requests to completion
• Assist with day-to-day project management and delivery of services for clients throughout the engagement lifecycle, ensuring delivery meets customer requirements on time
• Apply excel to compare large data sets of Yext powered listing information against publisher scan results
• Analyze and import customer data, and provide quality assurance over the information and content loaded into the Yext Platform
• Discover and document unique client nuances
• Refer to and contribute to internal process documentation
• Contribute to internal resources and deliver important product feedback to leadership and relevant teams

What You Have

• BA/BS degree or similar college level education
• 1-3 years of operations, customer support, or analyst experience
• Proficient in data analysis and manipulation with solid spreadsheet (Excel)
• Outstanding and effective interpersonal skills; along with proven ability to communicate sophisticated issues across departments and with external contacts
• Diligent, organized, process-driven
• Ability to work quickly and accurately in a fast-paced environment
• Autonomous worker with excellent time management skills
• Ability to thrive in a cross-functional team environment
• Interest in technology

Perks and Benefits

At Yext, we take pride in our diverse workforce and prioritize creating an engaged and connected working environment. Our ambitious mission is to transform the enterprise with AI search, and we know that to achieve that, we need a global team of innovators, visionary thought leaders, and enthusiastic collaborators passionate about making a meaningful impact in the world and contributing to an extraordinary culture.

We believe that people do their best when they feel their best — and to feel their best, they must be well-informed, fuelled, and rested. To ensure our employees are at their best, we offer a wide range of benefits and perks, including:

• Performance-Based Compensation: We offer an attractive bonus structure and stock options for eligible positions.
• Comprehensive Leave Package: Our leave package includes Paid Time Off (PTO), Parental Leave, Sick Leave, Casual Leave, Bereavement Leave, National Holidays, and Floating Holidays to ensure a healthy work-life balance.
• Health & Wellness Offerings: We provide medical insurance with 7L coverage, including enhanced parental and outpatient department (OPD) coverage for you, your spouse, two dependent children, and two parents (as applicable and subject to eligibility requirements).
• Relocation Benefits: We offer relocation assistance and an allowance to eligible candidates to help ease your transition.
• World-Class Office & Building Amenities: Our office has a top-notch infrastructure, including gaming rooms, a plush pantry, and breakout areas.

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Yext is committed to building an inclusive and diverse culture where every person is seen, heard, and valued. We believe in equal employment opportunity and welcome employees and applicants of all races, colors, ethnicities, religions, creeds, national origins, ancestries, genetics, sexes, pregnancy or childbirth, sexual orientations, genders (including gender identity or nonbinary or nonconformity and/or status as a trans individual), ages, physical or mental disabilities, citizenships, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. It is Yext’s policy to provide reasonable accommodations to people with disabilities as required by law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.