New

Customer Education Services Internal Training Manager

New York, NY

Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Our AI and machine learning technology powers the knowledge behind every customer engagement, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a ‘Best Place to Work’ globally by industry leaders such as Built In, Fortune, and Great Place To Work®!

Yext is seeking a highly motivated and engaging Internal Training Manager to join our team. This role is critical in ensuring our internal Services teams are equipped with the knowledge and skills to fully implement all features on our platform. The ideal candidate will be passionate about creating engaging technical training experiences, have the ability to simplify complex concepts, and possess excellent content delivery skills. 

What You'll Do

  • Develop and implement internal training programs to onboard new hires 
  • Upskill existing employees on platform functionality, implementation, product updates, and best practices
  • Partner with cross-functional teams (Product, Documentation, Marketing) to ensure Services teams are prepared for product releases
  • QA the implementation documentation prior to customer product implementations
  • Conduct needs analysis to help iterate training programs

What You Have

  • 3+ years of internal or customer training program experience in SaaS or technology-driven environments
  • Exceptional presentation and communication skills with the ability to adapt to different audiences
  • Familiarity with content design tools for creating engaging training materials
  • Desire to constantly innovate
  • Ability to conduct live demo sessions and train on product best practices
  • Strong project management skills to meet documentation release dates
  • Highly proficient with Microsoft Suite, Google Suite, and Adobe Suite
  • Energized by a dynamic, fast-paced cross-functional environment

Bonus Points

  • Familiarity with Yext platform (or similar) and its features
  • Background in instructional design and adult learning principles

#LI-DD1

Pay ranges at Yext are established based on an analysis of salaries for positions with a similar level of accountability and impact in the relevant labor market. Salary levels are expected to change to reflect an employee’s job performance (results and impact) over time. Salaries at the time of hire are typically offered in the lower to middle of the above-referenced range in order to provide the opportunity to reflect performance-based increases over time. In addition to base salaries, employees at Yext are typically eligible for a comprehensive package of benefits including medical, dental and vision benefits; life insurance; short term and long-term disability; 401(k) retirement plan; and vacation and sick leave. Successful candidates may also be eligible for equity (stock) based compensation and/or variable pay programs based on performance relative to goals and targets.


Annual Base Pay Range

$89,500 - $134,500 USD

Yext is committed to building an inclusive and diverse culture where every person is seen, heard, and valued. We believe in equal employment opportunity and welcome employees and applicants of all races, colors, ethnicities, religions, creeds, national origins, ancestries, genetics, sexes, pregnancy or childbirth, sexual orientations, genders (including gender identity or nonbinary or nonconformity and/or status as a trans individual), ages, physical or mental disabilities, citizenships, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. It is Yext’s policy to provide reasonable accommodations to people with disabilities as required by law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.

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