Team Lead, Collections
Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Our AI and machine learning technology powers the knowledge behind every customer engagement, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a ‘Best Place to Work’ globally by industry leaders such as Built In, Fortune, and Great Place To Work®!
Yext is searching for a Team Lead, Collections. The Collections Team is responsible for managing, maintaining, and monitoring the company’s customer collections. Reporting directly into the Manager, Billing and Collections based in the US, this role will lead the collections efforts of the company, ensuring timely collections and accurate reporting. The Collections team’s responsibilities include:
- Daily collections followups and working with account managers and customers on past due invoices to resolve any billing questions
- Working with external teams such as legal to review bankruptcy filings, ensuring documentation is processed and reporting is complete.
- Cash forecasting ownership, ensuring collection targets are met.
- Helping resolve complex customer inquiries and issues inclusive of helping with compiling and monitoring payment plans for customers.
- Planning and executing short and long term billing and collections project initiatives and process improvements, including automation of workflows.
The Collections team works closely with the Sales and Revenue Operations teams to drive timely collections and ensure accurate cash forecasting. They also collaborate with the Billing Operations team, Indirect Tax, and other members of the Finance team on monthly reconciliation efforts. This includes reviewing data for irregularities, reviewing errors on a regular and on-going basis, and providing regular feedback to internal teams on reconciliation progress.
This role is fully on-site in our Hyderabad, India office.
What You'll Do
- Work closely with Revenue Operations and assess complex customer collection issues or requests.
- Manage the team to triage daily inbound collections inquiries and ensure team members are driving their tickets to completion.
- Work within cross-functional teams to resolve collections issues and implement collections process improvements.
- Analyze errors and trace them back to the root cause using the raw data in the appropriate database to implement systemic fixes rather than repetitive data fixes.
- Manage vendor relationships to optimize collections systems to drive efficiency and reduce errors.
- Recommend and develop practical operating procedures and policies in the collections process.
- Monitor the operation of the team and the systems to ensure accurate cash application and development of collection performance metrics.
- Manage invoice discrepancy resolution.
- Lead cash forecasting and collection related analysis and perform ad hoc analysis to respond to senior management’s review.
- Plan and implement quality assurance and Standard Operating Procedures for all processes.
- Identify opportunities to automate and leverage AI to streamline processes and lead the process improvement projects
- Lead personnel development and ensure clear team communication
What You Have
- BA/BS degree, preferably in an Accounting, Finance, or other related field
- 5+ years of work experience in Billing and Collections, or other accounting related field
- Proficient with MS Office tools, highly proficient in Microsoft Excel
- Experience in finance/business process improvement initiatives
- Proven ability to manage, develop, and motivate direct reports
- Extremely detail oriented and process driven, with a proactive focus on efficiency and problem solving
- Exhibit flexibility, adaptability, and professional judgment in quickly evolving scenarios with minimal supervision
- Ability to effectively communicate and collaborate across teams in a changing environment
- Quick learner, intellectually curious, and excited by the challenge of mastering and improving complex systems
- Comfortable with significant responsibility in a fast-paced and constantly evolving environment
- Ability to manage multiple projects concurrently and work well under pressure in a deadline driven, results oriented environment
- Experience with Zuora, Salesforce or Netsuite required
- Must have prior experience working in an international business environment
Perks and Benefits
At Yext, we take pride in our diverse workforce and prioritize creating an engaged and connected working environment. Our ambitious mission is to transform the enterprise with AI search, and we know that to achieve that, we need a global team of innovators, visionary thought leaders, and enthusiastic collaborators passionate about making a meaningful impact in the world and contributing to an extraordinary culture.
We believe that people do their best when they feel their best — and to feel their best, they must be well-informed, fuelled, and rested. To ensure our employees are at their best, we offer a wide range of benefits and perks, including:
- Performance-Based Compensation: We offer an attractive bonus structure and stock options for eligible positions.
- Comprehensive Leave Package: Our leave package includes Paid Time Off (PTO), Parental Leave, Sick Leave, Casual Leave, Bereavement Leave, National Holidays, and Floating Holidays to ensure a healthy work-life balance.
- Health & Wellness Offerings: We provide medical insurance with 7L coverage, including enhanced parental and outpatient department (OPD) coverage for you, your spouse, two dependent children, and two parents (as applicable and subject to eligibility requirements).
- Relocation Benefits: We offer relocation assistance and an allowance to eligible candidates to help ease your transition.
- World-Class Office & Building Amenities: Our office has a top-notch infrastructure, including gaming rooms, a plush pantry, and breakout areas.
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Yext is committed to building an inclusive and diverse culture where every person is seen, heard, and valued. We believe in equal employment opportunity and welcome employees and applicants of all races, colors, ethnicities, religions, creeds, national origins, ancestries, genetics, sexes, pregnancy or childbirth, sexual orientations, genders (including gender identity or nonbinary or nonconformity and/or status as a trans individual), ages, physical or mental disabilities, citizenships, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. It is Yext’s policy to provide reasonable accommodations to people with disabilities as required by law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.
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