Associate Business Systems Analyst

Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Our AI and machine learning technology powers the knowledge behind every customer engagement, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a ‘Best Place to Work’ globally by industry leaders such as Built In, Fortune, and Great Place To Work®!

We are looking for a highly motivated, tech-savvy recent graduate to join our growing team as a Business Systems Analyst. This is an excellent opportunity for someone eager to launch their career in tech by learning to manage and optimize industry-leading SaaS platforms across departments like Marketing, Sales, HR, and Finance.

You will play a critical role in supporting day-to-day operations, troubleshooting user issues, assisting with data integrity, and helping configure applications to meet business needs.

This role is fully on-site in our Hyderabad, India office.

What You'll Do

• Learn and support a variety of SaaS platforms (e.g., Salesforce, Workday, NetSuite, Zuora, Jira, Coupa etc)
• Help manage data integrations, automation workflows, and API-based tasks
• Perform routine configuration updates and assist with system enhancements
• Respond to user-reported issues and triage to engineering
• Document SOPs, system changes, and maintain knowledge base articles
• Collaborate with cross-functional teams (IT, Ops, Engineering, Security) to support application needs
• Stay up to date with application features and recommend ways to improve efficiency

What You Have

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related technical field only.
• Strong interest in SaaS technologies, system configuration, and business operations
• Familiarity with databases (SQL basics), REST APIs, or scripting (e.g., Python, JavaScript) is a plus
• Analytical mindset with strong problem-solving skills
• Excellent written and verbal communication
• Eagerness to learn, detail-oriented, and proactive attitude
  
  

Bonus Points 

• Internship or project experience with any SaaS tool (e.g., Salesforce, Atlassian tools)
• Exposure to workflow automation tools like Zapier, Workato, or Tray.io
• Experience using Excel/Google Sheets for data manipulation
• Understanding of ITSM processes (e.g., using Jira Service Management)

Perks and Benefits

At Yext, we take pride in our diverse workforce and prioritize creating an engaged and connected working environment. Our ambitious mission is to transform the enterprise with AI search, and we know that to achieve that, we need a global team of innovators, visionary thought leaders, and enthusiastic collaborators passionate about making a meaningful impact in the world and contributing to an extraordinary culture.

We believe that people do their best when they feel their best — and to feel their best, they must be well-informed, fuelled, and rested. To ensure our employees are at their best, we offer a wide range of benefits and perks, including:

• Performance-Based Compensation: We offer an attractive bonus structure and stock options for eligible positions.
• Comprehensive Leave Package: Our leave package includes Paid Time Off (PTO), Parental Leave, Sick Leave, Casual Leave, Bereavement Leave, National Holidays, and Floating Holidays to ensure a healthy work-life balance.
• Health & Wellness Offerings: We provide medical insurance with 7L coverage, including enhanced parental and outpatient department (OPD) coverage for you, your spouse, two dependent children, and two parents (as applicable and subject to eligibility requirements).
• Relocation Benefits: We offer relocation assistance and an allowance to eligible candidates to help ease your transition.
• World-Class Office & Building Amenities: Our office has a top-notch infrastructure, including gaming rooms, a plush pantry, and breakout areas.

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Yext is committed to building an inclusive and diverse culture where every person is seen, heard, and valued. We believe in equal employment opportunity and welcome employees and applicants of all races, colors, ethnicities, religions, creeds, national origins, ancestries, genetics, sexes, pregnancy or childbirth, sexual orientations, genders (including gender identity or nonbinary or nonconformity and/or status as a trans individual), ages, physical or mental disabilities, citizenships, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. It is Yext’s policy to provide reasonable accommodations to people with disabilities as required by law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.