Manager, Solutions Engineering

Yext (NYSE: YEXT) is the leading brand visibility platform, built for a world where discovery and engagement happen everywhere — across AI search, traditional search, social media, websites, and direct communications. Powered by over 2 billion trusted data points and a suite of integrated products, Yext provides brands the clarity, control, and confidence to perform across digital channels. From real-time insights to AI-driven recommendations and execution at scale, Yext turns a brand's digital presence into a competitive advantage, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a ‘Best Place to Work’ globally by industry leaders such as Built In, Fortune, and Great Place To Work®!

About the Role 

This is an exciting opportunity for a high-performing, tenured Principal or Senior Solutions Engineer ready to take their first step into people leadership. As a Manager of Solutions Engineering, you will be a player-coach: leading a regional or sector-aligned team of Solutions Engineers while continuing to operate as an active presales practitioner. You will combine your deep technical and commercial expertise with a new focus on coaching, team performance, and operational excellence — leading solutions engagements across Enterprise and/or Reseller opportunities alongside your people leadership responsibilities. Reporting to the VP of Global Solutions Engineering, you will serve as the bridge between individual contributors and SE leadership — helping your team deliver consistent, high-quality presales engagements while growing in their careers. This role is specifically designed for a Senior or Principal Solutions Engineer who has proven themselves as a trusted IC, understands the nuances of complex enterprise sales cycles, and is ready to multiply their impact through a team. If you are looking to take your SE career into management without stepping away from the work you love, this is the role for you. 

What You’ll Do 

Player-Coach: Staying Close to the Work

This is not a purely administrative management role. SE Managers at Yext are expected to remain hands-on — technically sharp, engaged in customer conversations, and consultative in the field alongside their team. 

• Maintain an active presence in customer-facing engagements, including discovery workshops, executive demos, and solution presentations, particularly on strategic or high-complexity deals. 
• Lead customer engagements with a consultant mindset — bringing structured thinking and a point of view to every interaction, rather than simply responding to briefs or demoing product. This approach is core to how Yext's customer-facing teams operate, and you will be expected to model and embed it across your team. 
• Own a proportion of direct presales activity yourself, ensuring you remain current on Yext's product suite, competitive landscape, and the evolving needs of enterprise buyers 
• Partner with Yext's Demo Engineering leadership and team to scope, shape, and support bespoke solutions and proof of concept engagements, bringing your regional customer context to inform what gets built 
• Use your own deal involvement as a coaching tool — debriefing with your team after engagements to share what you observed and how you approached it. 
• Balance your time between team oversight and direct contribution, working with the VP of Global Solutions Engineering to calibrate this as the team scales and matures. 

People Leadership & Team Management 

• Lead, manage, and develop a regional or sector-aligned team of Solutions Engineers, serving as their primary point of contact for day-to-day guidance, performance conversations, and professional development. 
• Actively coach your team to engage with customers as consultants first — helping them develop the habits of structured discovery, insight-led storytelling, and commercial curiosity that distinguish great SEs from good ones. This is a cultural expectation across Yext's customer-facing organisation, and your team should reflect it.
• ICs reporting to you will vary in seniority from Associate to Principal Solutions Engineer — you will need to flex your coaching approach accordingly. ● Conduct regular 1:1s, creating a culture of accountability and continuous improvement.
• Support hiring, onboarding, and ramp planning for new SE hires in your region or vertical, partnering with HR and senior SE leadership on headcount decisions.
• Manage people-related processes including performance reviews, goal setting, leave management, and escalations.
• Identify coaching moments from deal reviews, demo feedback, and customer interactions — and translate these into structured development plans for individuals on your team.
• Act as a role model for the behaviours and standards you expect from your team, demonstrating what great looks like in customer engagements, internal collaboration, and commercial thinking. 

SE Leadership Participation & Global Alignment 

• Attend and actively contribute to weekly SE Leadership meetings, representing your region or sector and bringing forward team performance updates, deal risks, and market insights. 
• Play a leading role in the monthly Global SE All Hands, helping to shape the agenda, present regional highlights, and ensure your team is connected to the wider global presales community. 
• Collaborate with SE leadership peers across regions to share best practices, align on standards, and contribute to the continuous improvement of how Yext's SE organisation operates globally. 
• Serve as a key communication channel between the global SE leadership team and your ICs, translating strategic direction into clear, actionable priorities for your team. 

Presales Operations & Request Management

• Oversee the triage and allocation of presales requests across your team, ensuring capacity is managed effectively and the right SE is matched to the right opportunity. 
• Establish and maintain a clear view of team workload, pipeline coverage, and deal involvement, flagging risks or resourcing gaps to senior SE leadership. ● Ensure presales processes — including discovery frameworks, demo standards, and solution validation approaches — are consistently followed across your team. 
• Coordinate with Sales leadership on opportunity prioritisation, helping your team focus effort where it will have the greatest commercial impact. ● Maintain accurate records of team activity, deal support, and capacity across internal systems, contributing to regional presales reporting and forecasting. 

Deal Support & Commercial Impact 

• Maintain active involvement in strategic or complex deals within your region or sector, providing senior guidance on solution design, objection handling, and executive-level storytelling. 
• Support your team on RFPs, RFIs, and proof of concept engagements across key verticals which could include Financial Services, Retail, Hospitality, Healthcare, and Public Sector. 
• Partner with Sales leadership on opportunity strategy, account planning, and risk identification, helping to improve regional win rates and average contract value. 
• Review and provide quality oversight on customer-facing deliverables including proposals, solution narratives, and technical validations. ● Be jointly accountable with VP Global Presales for the presales quality and commercial outcomes of the most important accounts in your region or sector. 

Enablement & Continuous Development 

• Work with the Yext Enablement team to ensure your team has access to the latest product knowledge, competitive positioning, and presales best practices.
• In partnership with VP Global Presales, identify skill gaps across your team and close them through targeted training, shadowing opportunities, or structured coaching programmes. 
• Champion new solution narratives, demo assets, and positioning frameworks within your team, helping to operationalise global go-to-market strategy at a regional level. 
• Contribute regional feedback on customer needs, competitive dynamics, and market trends to Product Marketing and Product teams. 

Cross Functional Collaboration 

• Build strong relationships with regional Sales, Customer Success, Marketing, and Professional Services leadership, acting as the presales voice in cross-functional conversations. 
• Collaborate with Field Marketing on regional events, executive briefings, and account-based initiatives. 
• Support post-sale continuity by partnering with Customer Success to ensure presales commitments are accurately handed over and delivered upon. ● Contribute to broader SE leadership discussions, sharing learnings from your region to help shape global presales strategy and standards. 

What You Have 

• 5+ years of experience as a Senior or Principal Solutions Engineer within a SaaS or digital platform environment, with a track record of strong individual performance. 
• Proven experience supporting complex, multi-stakeholder enterprise sales cycles and influencing deal outcomes including win rate and deal size. ● A genuine desire to move into people management — and an awareness of what the transition from IC to manager requires. 
• Strong organisational skills and the ability to manage competing priorities, triage requests, and hold a clear view of team workload across multiple active deals.
• The ability to deliver constructive feedback, hold performance conversations with empathy and clarity, and develop talent at different stages of their careers. 
• Solid technical grounding in AI-driven search, data platforms, APIs, and web technologies, with the ability to credibly engage with both technical and business audiences. 
• Experience with structured enterprise sales methodologies (MEDDPICC) and presales best practices. 

Nice to Have 

• Prior experience formally or informally mentoring, coaching, or onboarding other Solutions Engineers. 
• Exposure to managing or coordinating across multiple markets or geographies. 
• Background in vertical-focused enterprise solutions, particularly in regulated industries such as Financial Services or Healthcare. 
• Multilingual capabilities. 
• Familiarity with people management tools and HR processes within a SaaS or technology business. 

Why You’ll Love It Here 

• This is a genuine first-line management opportunity — structured to set you up for success as a new leader, not throw you in the deep end. 
• You will remain hands-on and close to the work, continuing to grow as an SE practitioner while building your leadership career. 
• You will have the support of experienced SE leadership above you and a talented team of ICs around you. 
• You will work at the intersection of AI, search, and enterprise digital experience — one of the most commercially relevant spaces in technology right now. ● Your impact will be visible and measurable: team performance, deal quality, and the development of the people you lead.
• You will be part of a global presales community with strong alignment across regions and genuine investment in career growth.

#LI-KW1

Yext is an equal opportunity employer committed to building a results-driven, engaging culture where every employee has the opportunity to contribute to the success of the Company, perform at the highest possible level, and grow their skills and capabilities. Yext welcomes employees and applicants of all backgrounds and demographics, and does not engage in discrimination on the basis of any protected characteristic recognized under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. The Company believes a broad variety of life experiences across the Yext team is critical to its mission to help every business in the world be visible everywhere customers search. By seeking out fresh perspectives and fostering a positive interview experience and employee experience, Yext can remain at the forefront of innovation, and better serve its customers. 

It is Yext’s policy to provide reasonable accommodations to people with disabilities as required by applicable law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.

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