Director - Revenue Ops

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com

Read more about our marquee customer event Innergize at Innergize 2024

Position Overview:

In this newly formed role, you will be responsible for ensuring that all revenue generating teams (Sales, Professional Services, Renewals, Fintech, Customer Success and Finance) have the data, strategy and process support to accomplish key business outcomes around customer engagement, and driving revenue growth. The ideal candidate would be a master collaborator with a passion for working with revenue teams and their leaders to identify trends, communicate process changes, and continuously implement improvements.

Key Responsibilities:

• Collaborate with revenue generating teams to develop and execute strategic initiatives aimed at optimizing revenue generation, improving operational efficiency, and enhancing customer satisfaction.
• Foster alignment between sales and post-sales customer facing teams to ensure seamless hand-offs throughout the customer journey, from go-live to adoption, to retention & renewals
• Evaluate existing processes across international sales, professional services and customer success functions to identify opportunities for optimization and efficiency gains. Implement best practices and automation tools to streamline workflows and enhance productivity
• Maintain an up-to-date understanding of Revenue Operations technology options and best-in-class playbooks for SaaS operations.
• Utilize data-driven insights to inform decision-making, identify trends, and track key performance indicators (KPIs) related to revenue generation and customer engagement. Develop comprehensive reports and dashboards to provide visibility into performance metrics
• Use historical data and statistical models to predict future revenue trends and outcomes. Build robust forecasting mechanisms across the revenue chain that are precise and predictable.
• Analyze the drivers for revenue contraction. Establish stringent forecast mechanisms to flag potential contraction. Drive detailed RCAs to enable greater accountability for every contraction. Through RCA findings, minimize the occurrence of contraction events.
• Design and implement best-in-class compliance processes across all systems of customer record
• Serve as the Revenue Operations subject matter expert to counterparts in Customer Success, Deal Desk, Finance, Marketing, Payments, Professional Services, and Sales on all operational activities related to deal closure, opportunity management, quoting, booking, provisioning, etc.

Qualifications:

• 12 - 18 years of experience leading Revenue Operations for high-growth B2B SaaS (SaaS Experience is necessary)
• Experience having built the foundation of Revenue Operations before.
• Expert level understanding of quote to cash processes, including quoting, order processing and SaaS subscription management
• Expert knowledge of Salesforce, with experience building an interconnected environment across technologies. Example of other technologies are NetSuite (Finance), Zuora (CPQ & Billing), Gainsight (Customer Success), DocuSign (Contracting), HubSpot (Marketing), PowerBI (Data Warehousing and Business Intelligence Tools)
• Comfortable in ambiguity, thrive through change, are highly adaptable and can create clarity and focus in a dynamic environment
• Experience managing workloads in a fast-paced, dynamic environment.

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.