Communications Specialist

About Zepz

Zepz Group is the group powering leading global remittance brands: WorldRemit and Sendwave. Zepz Group has been disrupting an industry previously dominated by offline legacy players by reducing the barriers to finance and increasing safety and convenience for users. Every day, Zepz Group and its brands work towards unlocking the prosperity of cross-border communities through finance and technology - driven by the vision of a world that celebrates migrants’ impact on prosperity, at home and abroad. Zepz served over 9+ million users through its presence in over 4,600 corridors with over 40 send countries and 90 receive countries

Come join us!

Zepz.io

Our Commitments:

1. We act like owners - We are relentlessly delivering for our users and spending money thoughtfully. 
2. We embrace embarrassing honesty - We function best when we're open and honest with one another — especially about our challenges and doubts. 
3. We have a bias to action - We get to first outcomes quickly, iterate and learn. 
4. We strive to be better - We may make mistakes, but always learn from them.
5. We are inclusive - to better reflect and serve our users.

About the Role

We are seeking a Communications Specialist with strong business acumen to join our team, driving impactful communication that aligns with our ambitious goals and resonate with global and diverse audiences. You will play a critical role in writing effective communications both internally and externally , bridging complex financial and technological concepts with compelling, accessible narratives. This role requires a strategic and pragmatic thinker and do-er who understands the intersection of business, finance, and communications and thrives in a fast-moving, high-growth environment.

Key Responsibilities

1. Communication Strategy and Planning:
• Develop and execute a robust communications strategy aligned with business objectives, ensuring clarity, consistency, and impact across all channels.
2. Business and Stakeholder Alignment:
• Collaborate closely with senior leadership to understand business priorities, translating them into actionable communication plans.
• Build strong relationships with internal and external stakeholders, including PR agency
3. Content Creation and Messaging:
• Craft high-quality, engaging content, including Simplify complex fintech concepts into compelling narratives that align with brand messaging and business objectives.
4. Media Relations and PR:
• Working with PR agency to cultivate relationships with key media outlets and industry journalists to secure impactful coverage.
• Develop and manage press materials and responses, ensuring alignment with strategic goals.
5. Internal Communications:
• Partner with People team and leadership to design and deliver internal communications that inspire, inform, and align employees with company goals.
6. Crisis and Issues Management:
• Lead communications efforts during critical business moments, ensuring clear and timely messaging to mitigate risks and protect the brand.
7. Data-Driven Decision Making:
• Monitor the effectiveness of communication strategies using KPIs and analytics, continuously refining approaches to maximise impact.

What we are looking for

• Experience:
• Experience in internal communications, corporate communications, or PR, with a strong preference for fintech, financial services, or technology.
• Skills:
• Exceptional writing and storytelling skills, with the ability to translate business strategy into clear, engaging narratives.
• Strong business acumen with a deep understanding of financial and operational concepts.
• Attributes:
• A proactive, problem-solving mindset with the ability to work under pressure and manage competing priorities in a fast-paced environment.
• Exceptional relationship-building skills, with the ability to influence and collaborate across levels and functions.
• Education:
• Degree in Communications, Business, Marketing, Journalism, or a related field

What you’ll get from us 

Please note that the benefits below will apply to permanent roles.  

We have five core benefits for our talent in the US, UK, Philippines, Poland, and South Africa. specifically:

• Unlimited Annual Leave: Feel free to make the most of your time off and maintain a healthy work-life balance! 
• Private Medical Cover: ​​You can opt-in to a Private Medical Insurance scheme. This provides you with access to thorough medical coverage, so you can feel confident in your health and well-being.              
• Retirement: We offer pension schemes to help you plan for and secure your future. 
• Life Assurance: Life assurance is available to give you peace of mind and protect your loved ones in case of the unexpected.
• Parental Leave: We offer competitive parental leave schemes to ensure you are spending as much quality time with your new bundle of joy as possible. 

We are also remote-first as an organisation, offering flexibility for you to work where you need to be most productive. In addition to the above, you will discover that we have a range of secondary perks (such as the cycle-to-work scheme and employee discounts) depending on your location, to help you thrive at Zepz!  

Why choose Zepz? 

• Our team of over 1,000  employees is fully distributed across the world. We are working from coffee shops, homes, and co-working spaces — making us one of the larger fully distributed growth-stage startups in the world but we also offer workspace in our talent cluster locations - spaces we can meet, collaborate and connect.
• We are proud parents, community organizers, farmers, band members, yoga teachers, YouTube influencers, former Olympians, and serial entrepreneurs.
• We collectively speak over twenty languages, including Akuapem, Amharic, Bengali, Ewe, Fante, Ga, Igbo, Kalenjin, Luganda, Oromo, Somali, Swahili, Wolof, Bulgarian, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Irish, Italian, Latvian, Lithuanian, Maltese, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish and Swedish.
• At Zepz, embodying our commitments binds us together. We are collectively passionate about striving to achieve our vision and purpose -  to continue to provide the best service to our users.

Ready to Apply?

Applications will be reviewed on a rolling basis. If interested, please submit your resume along with a cover letter (optional), highlighting why your experience demonstrates you meet the requirements of the role. Please also indicate the countries in which you have work authorization.

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Zepz is a place where everyone can thrive. 

So however you identify and whatever background you bring with you, and if at all you might need any form of support to make the process as comfortable as possible, please let us know and give us a shot by applying. We want you to be excited to wake up to make an impact every day.