Back to jobs
New

Solution Architect

Melbourne, Australia

The role

The Solution Architect is a client-facing consultant in Technical Services who turns complex client goals into secure, scalable solutions on Zeta's platforms. You lead discovery, design, estimation, build, and optimisation, balancing business outcomes, delivery effort, technical risk, and long-term maintainability.

 

You work across marketing automation, loyalty, data, and integrations, supporting work that ranges from targeted enhancements to complex enterprise programmes. You remain hands-on throughout the delivery lifecycle, leveraging AI and automation where appropriate to improve efficiency, quality, and time to value. You contribute to pre-sales scoping and collaborate closely with delivery, product, and technical colleagues. 

What you'll do

  • Lead client scoping sessions and workshops on their business and technical challenges, uncover the use cases that drive the design, and take it through to requirements and sign-off.

  • Scope and estimate the work, design the most efficient solution to meet the client's goals on our platform, and advise on the fastest path to value.

  • Own the end-to-end solution design for assigned clients across marketing automation, people-based and email marketing, loyalty, and marketing cloud/CDP, covering identity, data, APIs, orchestration, and measurement. Be their main technical contact and keep delivery on track against what was agreed.

  • Consult on web and digital experiences, and design, deploy, and troubleshoot site tagging (i.e. GTM, Tealium, Adobe Launch, data layer, event/conversion tracking, identity sync, consent).

  • Produce and maintain clear technical artefacts: solution designs, data mappings, integration specs, test plans, handover docs, and reusable assets, and guide testing through to issue resolution.

  • Weigh trade-offs across performance, reliability, security, and time to value, and spot risks early with practical alternatives to resolve them.

  • Support project managers on timelines by giving input on each part of the solution and where the effort sits.

  • Get hands-on to build and test solutions, support the delivery team, and work with technical and data specialists where the design needs deeper input.

  • Feed client needs that go beyond current product capability back to the Product team, and support pre-sales scoping and effort estimates with sales and technical colleagues.

What you'll bring

We care most about solutioning and client-facing strength: running a workshop, working out what a client really needs, and turning it into a clear, efficient solution. Strong problem-solving, an eye for detail, and broad MarTech awareness matter more than knowing every tool on day one. Excited about the role but don't tick every box below? Apply anyway.

  • Solutioning & client-facing: you can run a workshop, draw out what a client really needs, shape it into a clear design, and hold your own in front of mid-market and enterprise clients.

  • Consulting or delivery experience: 4+ years turning business needs into working technical solutions, in solution architecture, consulting, integration, or SaaS delivery.

  • Requirements & documentation: comfortable capturing requirements and designs through BRDs, SSDs, FSDs, wireframes, workflows, diagrams, and mock-ups.

  • A technical foundation: comfortable across data, APIs, and web, and able to reason through integrations and trade-offs, even where a platform is new to you.

  • Communication & influence: you explain things clearly to both technical and executive audiences and guide clients to good decisions without needing polished decks.

  • Hands-on and curious: happy to get into the build, automate the repetitive, and learn new platforms quickly.

 

  • Marketing technology: marketing cloud or CDP, marketing automation, loyalty, or CRM platforms.

  • Web & tagging: JavaScript or TypeScript, HTML, CSS, XML/XSL, REST and SOAP APIs, and site tagging with tools like Google Tag Manager, Tealium, or Adobe Launch.

  • Data: SQL and relational databases such as MySQL, Oracle, or SQL Server, plus data modelling, ETL/ELT, JSON, and webhooks.

  • Delivery method: familiarity with the software delivery lifecycle and how requirements, design, build, testing, and maintenance fit together.

  • Identity & media: email identity, addressability, people-based marketing, or programmatic/DSP.

  • Automation & AI: scripting in Python and using AI or LLM tools to speed up delivery and QA.

  • Commercial awareness: a working understanding of the sales process and how solutioning supports it.

  • Ways of working: comfortable working with local and remote teams across time zones; a second language is a plus.

  • Education & certifications: a relevant technical or business qualification, or certifications in cloud, data, or delivery.

Apply for this job

*

indicates a required field

Phone
Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf


Select...
Select...
Select...

Voluntary Demographic Questions

Zeta collects this Voluntary Demographic Data only with your consent, for the sole purpose of tracking and improving the diversity of our applicant pool. Any information you choose to provide will not be considered for employment purposes, will not be associated with your employment at Zeta if you are offered a position, and is not used to make hiring or employment decisions.  This data will be maintained unless you withdraw your consent. You may withdraw consent for this data to be maintained by Zeta at any time by contacting your Recruiter. If and when you are employed by Zeta, you may withdraw consent by contacting your HR Partner. If and when you onboard with Zeta, you will also be asked to complete an EEOC questionnaire that collects additional demographic data in order for Zeta to meet its legal requirements.

We are committed to building diverse teams with different identities, backgrounds and perspectives. We believe in providing a forum to connect at Zeta, to learn and celebrate differences. Our mission is to ensure we have an environment that enables a deep level of trust and belonging, so everyone feels invited to bring their whole selves to work, and to increase both diversity at Zeta as well as in the technology industry.  

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin, or any other basis protected by applicable federal, state or local law; nor does Zeta discriminate on the basis of sexual orientation or gender identity or expression.  

Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Zeta Global’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.