Back to jobs
New

Program Manager

New York, NY

WHO WE ARE 

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.

Job Overview 

Zeta Global helps brands build stronger customer relationships through data-driven marketing. Zeta’s Marketing Platform (ZMP) is an AI-enabled Martech solution that supports customer acquisition, retention, and growth through personalized engagement. 

The platform supports use cases across messaging, loyalty, and customer experience, with solutions designed to scale for enterprise and mid-market organizations. Zeta works with brands across North America, Europe, and Asia-Pacific to deliver measurable marketing performance. 

The Program Manager (PgM) is a strategic, client-facing delivery leader responsible for orchestrating all contracted activities across a defined customer portfolio. This role acts as a trusted partner to clients, Customer Success, Sales, Product, and delivery teams, ensuring Zeta’s commitments are translated into measurable business outcomes, strong governance, and a high-quality client experience from onboarding through ongoing growth. 

Responsibilities 

This role works in close partnership with Customer Success to support the client delivery strategy within an assigned customer portfolio. The Program Manager manages smaller projects and retainers directly and partners with assigned Project Managers on complex implementations, ensuring delivery is commercially aware, client aligned, outcome focused, and connected to the broader account strategy owned in partnership with Customer Success. 

The Program Manager contributes to portfolio delivery performance by partnering with Customer Success and delivery teams to manage scope, timelines, financial stewardship, risk, stakeholder confidence, client satisfaction, and alignment between delivery activity and the client’s broader business objectives. 

  • Works with Customer Success and delivery teams across the client lifecycle, from onboarding through ongoing delivery, adoption support, and renewal readiness. 

 

  • Serves as a client-facing delivery partner alongside Customer Success, building trusted relationships with senior client stakeholders, understanding their business priorities, and supporting timely, transparent, and commercially aware communication. 

 

  • Acts as an escalation point for delivery, resourcing, and service issues within the assigned portfolio subset (aligned to region, product, or vertical), driving cross-functional resolution and clear decisioning. 

 

  • Ensures delivery of all contracted activities for each assigned client, maintaining scope of alignment, prioritization discipline, and on-time execution against commitments. 

 

  • Plans, schedules, and forecasts retainer work, including capacity planning, utilization tracking, and short- and long-range delivery roadmaps. 

 

  • Manages retainer financials, including forecasting, burn tracking, invoicing inputs (as applicable), and proactive identification of risks, constraints, and opportunities. 
     
  • Leads delivery of smaller projects where no dedicated Project Manager is assigned (e.g., smaller implementations or single-consultant engagements), including management of timeline, scope, risks, and stakeholders. 

 

  • Coordinates closely with assigned Project Managers on complex implementation work, ensuring effective dependency management, governance alignment, and consistent client communications. 

 

  • Manages resources across all retainers and small-project delivery, balancing competing priorities across the portfolio, and proactively escalating resourcing constraints. 

 

  • Leads and/or participate in key client and internal governance forums (e.g., kickoffs, steering committees, executive reviews), ensuring agendas, decisions, action items, and follow-ups are captured and executed. 

 

  • Owns portfolio-level risk, issue, and dependency management; maintains RAID logs as appropriate and escalates to the Program Director (PgD) with recommended mitigation plans. 

 

  • Controls scope and budget across active client assignments, including change awareness, impact assessment, and alignment of delivery plans to contractual terms. 

 

  • Partners closely with Customer Success and Sales to connect delivery execution to account strategy, renewal priorities, adoption goals, expansion opportunities, and long-term client value. Supports Customer Success in translating client objectives, commercial context, and strategic priorities into practical delivery plans, helping clients make informed trade-off decisions across scope, timing, resourcing, risk, and value. 

 

  • Provides internal and client-facing performance reporting, including status updates, KPI tracking, written progress reports, executive-ready summaries, and insight-led recommendations that help clients and Zeta leadership make informed decisions. 

 

  • Drives continuous improvement in client engagement delivery by identifying recurring issues, recommending process enhancements, strengthening delivery playbooks, and sharing best practices across Customer Success, PMO, and delivery teams. 
     
  • Manages interdependencies, risks and issues across all account projects, and works with any assigned project managers to ensure risk on smaller projects is managed, reported and mitigated effectively at an account-level.  
     
  • Establishes program governance and controls, tailoring these to the size, scope and complexity of the account and reporting needs of each client. 
     
  • Serves as a first escalation point for clients and internal stakeholders during delivery. 

This role requires strong human judgement, client empathy, commercial awareness, executive presence, and the ability to navigate ambiguity across senior stakeholders. While AI and automation can support reporting, administration, and insight generation, the value of this role is grounded in relationship leadership, strategic decision-making, negotiation, prioritisation, and cross-functional influence that technology cannot replace. 

SALARY RANGE

The salary range for this role is $100,000 - $150,000, depending on location and experience. 

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.  

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here:  https://zetaglobal.com/blog/a-look-into-zetas-ergs/ 

ZETA IN THE NEWS!

https://zetaglobal.com/press/?cat=press-releases 

 

 

 

Create a Job Alert

Interested in building your career at Zeta Global? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...

Voluntary Demographic Questions

Zeta collects this Voluntary Demographic Data only with your consent, for the sole purpose of tracking and improving the diversity of our applicant pool. Any information you choose to provide will not be considered for employment purposes, will not be associated with your employment at Zeta if you are offered a position, and is not used to make hiring or employment decisions.  This data will be maintained unless you withdraw your consent. You may withdraw consent for this data to be maintained by Zeta at any time by contacting your Recruiter. If and when you are employed by Zeta, you may withdraw consent by contacting your HR Partner. If and when you onboard with Zeta, you will also be asked to complete an EEOC questionnaire that collects additional demographic data in order for Zeta to meet its legal requirements.

We are committed to building diverse teams with different identities, backgrounds and perspectives. We believe in providing a forum to connect at Zeta, to learn and celebrate differences. Our mission is to ensure we have an environment that enables a deep level of trust and belonging, so everyone feels invited to bring their whole selves to work, and to increase both diversity at Zeta as well as in the technology industry.  

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin, or any other basis protected by applicable federal, state or local law; nor does Zeta discriminate on the basis of sexual orientation or gender identity or expression.  

Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Zeta Global’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...