IT Specialist

We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.)

For Israel-based positions, we encourage working from our Sarona, Tel Aviv office a few days a week, meeting your colleagues, and having a flexible work environment.

Our Mission:

To actively connect people to their next great opportunity.

Who We Are:

ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects job seekers with millions of businesses of all sizes through innovative mobile app, web, and email services, as well as partnerships with the best job sites on the web. ZipRecruiter has the #1 rated job search app on iOS & Android.

Summary of Job

The  IT Specialist requires both proven experience with technology and outstanding personal communication skills.
In this role, you will be responsible for maintaining the integrity and functionality of all computer workstations and associated technology within our office. As the primary point of contact for end-users experiencing technical issues, you will provide hands-on support and ensure timely resolution of technical problems.
Beyond end-user support, you will also assist with IT procurement and contribute to various project tasks as needed.
This role requires a full-time presence at our Tel Aviv office, 5 days a week, to support on-site office operations and requirements.

Key focuses:

• Troubleshoot Tier 2 Field Engineering tickets and provide guidance on Tier 1 tickets to Field Engineers
• Assist personnel with installation, configuration, and ongoing usability of end user hardware and software
• Complete assigned project tasks; may include working with a 3rd party vendor
• Procurement responsibilities (Monitoring inventory, ordering new equipment, expenses)
• Troubleshooting VPN, printers, conference room technology, and dashboard TVs
• Supporting meetups and events technical needs in the office
• Bulk provisioning and de-provisioning of user accounts
• Administration of IT systems
• Facilitate IT related training during New Hire Orientation

Minimum Requirements:

• 3+  years of work experience in the Information Technology field in a support role
• Experience working in SaaS environments (G-Suite, Salesforce, etc)
• Basic knowledge of typical user connectivity issues
• Advanced knowledge of Windows and macOS
• Demonstrated verbal and written communication skills
• Ability to identify opportunities for process improvement
• Ability to work from our Tel Aviv office 

Preferred Qualifications:

• Bachelor’s degree in Computer Information Systems or a related field 
• Scripting experience 
• Working knowledge of Antivirus/Antispam, Security & Backup solution
• Comfortable operating in a fast paced and evolving environment

As part of our team, you'll enjoy:

• Competitive salary
• A fun environment where work-life balance is valued

ZipRecruiter is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.

Privacy Notice: For information about ZipRecruiter's collection and processing of job applicant personal data for this job, please see our Privacy Notice at: https://www.ziprecruiter.com/careers/job-applicant-privacy-notice