Social Intake Coordinator
Who We Are
Build a Career That Changes Lives—Including Your Own.
24 Hour Home Care is a leading provider of home care and community-based services dedicated to helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to growth, innovation, and operational excellence.
Here, the work you do matters. Whether you’re supporting clients directly or helping drive our business forward, every role contributes to improving lives and strengthening the communities we serve.
Grow with purpose. Lead with heart. Make a difference every day.
Watch this short video to see the heart behind our work, hear what drives our team, and discover the impact you can make at 24 Hour Home Care.
Who You Are
You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies:
In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page
Sound interesting? Read on for more details!
The Role:
The Care Specialist supports the Social Recreation service line within Disability Services, helping individuals successfully access and maintain person-centered services. This role manages a caseload from referral through ongoing service delivery, conducts assessments and develops Individual Service Plans (ISPs), supports Direct Support Professionals (DSPs), and coordinates with families, Regional Centers, and internal teams. The Care Specialist helps ensure services are delivered effectively, goals are monitored, and program requirements remain compliant.
Primary Responsibilities
- Conduct assessments and develop Individual Service Plans (ISPs), person-centered goals, progress reviews, and required six-month and annual reporting for assigned individuals.
- Manage a caseload of individuals and families from referral through ongoing services, providing timely communication, follow-up, and support throughout the service lifecycle.
- Facilitate weekly training and provide ongoing guidance to Direct Support Professionals (DSPs) to promote community inclusion, socialization skills, and progress toward individual goals.
- Coordinate with Regional Center staff, families, DSPs, and internal teams to support service delivery, resolve concerns, manage authorizations, and address potential risks.
- Maintain accurate records and performance metrics while ensuring services and documentation comply with Regional Center requirements, Title 17, HIPAA, and applicable state and federal requirements.
This is a hybrid position, coming into the El Segundo office 1x per month.
Work Schedule: Business hours are 8:00 a.m. to 6:00 p.m. Pacific Time. Depending on the position and business needs, employees may be required to work any scheduled shift within these operating hours.
What You Bring to the Table:
Qualifications
- Bachelor’s degree preferred.
- Minimum 3 years of experience in person-centered practices, developing care plans, or a related service-delivery environment strongly preferred.
- Certification or experience in person-centered planning and thinking preferred.
- Experience supporting individuals with intellectual and developmental disabilities or working within social recreation or related services preferred.
- Bilingual Spanish preferred.
Skills
- Person-centered planning
- Communication
- Case management
- Organization
- Problem-solving
- Training and coaching
- Attention to detail
- Time management
What We Bring to the Table:
24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.
Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.
Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment.
Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.
- By Email: info@dcba.lacounty.gov
- By Web: https://dcba.lacounty.gov/contact-us/
- By Phone: (800) 593-8222
For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).
The expected California Pay Range for this position:
$21 - $24.84 USD
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