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Assistant Service Manager

Dallas, TX

We are seeking an Assistant Service Manager to join our Repair Team at Aldinger, an Accredited Labs Company

In this role, you will play a crucial part in managing the day-to-day operations of our field repair technicians by ensuring a smooth and efficient process while maintaining high customer satisfaction. 

As our Assistant Service Manager, you would be responsible for working with our customers and assigning, coordinating, and scheduling the day-to-day operations of our field repair technicians. You will also be responsible for organizing and accurately processing customer equipment into our management software and assigning it to a technician for completion.  

As the main point of contact for our customers and technicians, this role is crucial in addressing any issues that arise to maintain high customer satisfaction and an efficient process. You will be working in partnership with the branch manager and lead field technician to improve and implement service strategies and processes.  

Day to Day Responsibilities: 

  • Oversee the workflow and scheduling of all calibrations and repair work 
  • Schedule and dispatch field technicians 
  • Inspect, receive, and create work orders for customer items needing calibration 
  • Create quotes and estimates for calibration jobs and services  
  • Organize purchase orders or secure payments for services rendered 
  • Communicate with customers by providing status for orders 
  • Communicate with customers by making corrections or amendments to certificates 
  • Follow up with customers who have items that are due for upcoming calibrations

Basic Qualifications: 

  • Ability to lift 50 pounds routinely 
  • Strong attention to detail and the ability to work independently.  
  • Excellent customer service skills. 
  • Excellent organizational, prioritization, and administrative skills. 
  • Excellent presentation, written and personal communication skills 
  •  A focus on high-quality outcomes and business profit 
  • Able to multitask, problem-solve and manage projects under pressure 

Nice to Have: 

  • Experience as a Coordinator or Scheduler 
  • Experience as an Assistant Service Manager 

About Us:

Accredited Labs is a trusted provider of accredited calibration services. Our expertise in precision calibration is marked by innovation, quality, and our dedication to customer satisfaction. 

We are a network of calibration companies that blends local relationships with the reliability and resources of a national brand. We partner with established regional labs known for their deep community roots and long-standing customer trust and empower them with top-tier infrastructure and ISO/IEC 17025 accreditation. Whether onsite or in-lab, we maintain the personalized service customers depend on and deliver a consistent, compliant experience across every location.

Accredited Labs is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Accredited Labs does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Benefits: 

We value our team and are proud to offer a comprehensive benefits package for all full-time employees, including:

  • Health Insurance – Comprehensive medical coverage to support your well-being
  • Dental Insurance – Preventive and restorative care to keep you smiling
  • Vision Insurance – Coverage for eye exams, glasses, and contacts
  • 401(k) with Company Match – Plan for your future with our retirement savings plan and generous employer match
  • Company-Paid Life Insurance – Peace of mind with fully covered life insurance
  • Paid Time Off (PTO) – Enjoy a healthy work-life balance with paid time off
  • Paid Holidays – Celebrate and recharge with paid company holidays
  • Company-Provided Equipment – All necessary tools and technology supplied to help you succeed in your role

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