Back to jobs
New

Customer Success Director

Remote

Join the ACI Learning Adventure!

 Mission icon

Our Mission: Welcome to a new era of learning, where individuals and organizations come to transform goals into measurable success. At ACI Learning, we believe that anything worth doing is worth leading the way—with innovation, exceptional experiences, and impactful results.
 
We provide a full ecosystem of learning and development solutions that empower people and businesses to lead with confidence, learn with purpose, and achieve outcomes that matter. Join us, and together, we’ll shape the future of skill-building and professional growth.

Team icon

The ACI Team: Imagine collaborating with over 200 of the brightest minds who are passionate, grounded, and dedicated to shaping the future of eLearning. Together, we’re not just a team; we’re a movement in one of the most exciting times in tech.

Celebrate icon

Purpose-Driven Culture: At ACI Learning, work isn’t just a job. It’s a passion we pour into every project, every day. We celebrate creativity, innovation, and the joy of doing what we love.

Handshake icon

Your Opportunity: Are you ready to be part of something transformative? Dive into a world of collaboration, growth, and endless potential. Apply now and help lead the change!

Who We Are

ACI Learning is a leading provider of audit, cybersecurity and IT training solutions, empowering individuals and organizations worldwide to improve their technical capabilities and their cybersecurity with compelling and comprehensive training. Our leadership position extends even further to our new SaaS Learning Platform myACI that goes beyond audit, cyber and IT training to provide organizational and individual knowledge assessment, analytics and training delivery with integrated AI to understand capabilities and skill gaps for organizations.

As our Customer Success Director, you’ll lead a team focused on delivering long-term value to customers across corporate, government, and academic sectors. You’ll drive retention, expand usage, and shape how we scale customer success operations at ACI Learning. This role is both strategic and hands-on—perfect for a customer-obsessed leader with strong operational chops and a passion for developing high-performing teams.

What You’ll Do

  • Lead, mentor, and grow a high-impact Customer Success team with a focus on performance, development, and engagement.
  • Build and improve scalable Customer Success processes to ensure consistent outreach, engagement, and collaboration across functions.
  • Collaborate cross-functionally with Sales, Product, Marketing, and Support to drive a unified customer experience.
  • Use data and insights to track customer health, mitigate risk, and identify growth opportunities.
  • Oversee tools and systems (e.g., ChurnZero, Salesforce) that support a scalable, customer-centric approach.
  • Serve as an internal advocate for the customer—driving continuous improvement and long-term satisfaction.
  • Foster a culture of accountability, urgency, and measurable results within the CS team.
  • Anticipate potential issues before they arise and proactively take action to mitigate customer risk.
  • Forecast renewals across current and upcoming quarters and report weekly on team performance.
  • Execute key ramp goals, including hiring 3+ CSMs within 60 days and evaluating team capabilities within the first 30 days.

What You'll Need 

  • Proven leadership experience in customer success or account management roles in a B2B setting.
  • Demonstrated success in hiring, developing, and managing high-performing teams.
  • Proficiency with tools like ChurnZero, Salesforce, and Excel.
  • Experience using customer data to drive strategy and measure outcomes.
  • Strong project management and process improvement skills.

What Will Make Us Love You

  • Experience supporting customers in both corporate/government and academic markets.
  • A background in SaaS, EdTech, or other recurring revenue business models.
  • Familiarity with cross-functional collaboration practices involving Sales, Marketing, Product, and Support.
  • A track record of building scalable customer engagement or customer marketing programs.

Success Will Require

  • Leadership & Team Development – Coaching and developing team members while maintaining high engagement and performance.
  • Strategic Thinking – Bringing a systems mindset and aligning customer success with broader business goals.
  • Cross-Functional Influence – Building alignment and collaboration with GTM and product teams.
  • Data-Driven Decision Making – Using insights to guide forecasting, outreach strategies, and team performance.
  • Operational Rigor – Driving process adherence and setting high standards for execution and accountability.
  • Customer Empathy – Advocating for customer needs with clarity and credibility.
  • Agility & Judgment – Navigating ambiguity and making smart, timely decisions.
  • Tool Fluency – Leveraging Salesforce, ChurnZero, and analytics platforms with confidence.
  • Executive Presence – Representing the team internally and externally with professionalism and credibility.

At ACI Learning, we offer a competitive, experience-driven salary range that aligns with your qualifications and contributions. To that end, the posted salary range reflects our most reasonable assumption of pay for this position at the time of posting.

Pay range

$142,000 - $178,000 USD

Why ACI Learning is Your Next Big Move

Medical icon

Comprehensive medical, dental, and vision coverage — starting the 1st of the month after your hire date.

Calendar icon
Four weeks of paid parental or medical leave, so you can focus on what matters most.

Travel icon

Flexible PTO policy, sick time, and eight paid holidays — because we believe in balance.

Money bags icon

401(k) retirement plan with immediate vesting and up to 5% matching contributions — we invest in your future from day one.

Virtual class icon

One free course each year after 90 days — advancing your skills is part of the job.

Tuition assitance icon

Tuition assistance to support your continued education and professional growth.

Create a Job Alert

Interested in building your career at ACI Learning? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in ACI Learning’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.