Job Application for Merchant Operations Analyst at Adyen

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Merchant Operations Analyst

Are you driven by the challenge of creating efficient processes and delivering impactful results? Do you excel in a fast-paced environment where teamwork and problem-solving are key? If you’re ready to take on the responsibility of ensuring seamless onboarding for merchants and contributing to a growing business, this role is for you. As a Compliance & Onboarding Coordinator in our Madrid office, you’ll play a pivotal role in managing KYC compliance and driving operational efficiency in merchant onboarding. This is an entry-level role with room for growth in an ambitious and innovative company.

What You’ll Be Doing

Take ownership as the primary contact for merchants and sub-merchants, ensuring a smooth and effective onboarding experience
Conduct detailed reviews and verification of KYC documents, maintaining high standards of accuracy and efficiency
Collaborate with your team to to streamline the onboarding workflow, identify opportunities for process improvements and implement solutions that enhance the merchant journey
Provide actionable insights and support to internal teams regarding KYC and onboarding processes

About You

You take ownership of your tasks and are committed to delivering quality results
You’re curious and enjoy finding creative solutions to improve processes and address challenges
You communicate effectively and work well in a team-oriented environment
You have a strong attention to detail and are comfortable solving operational issues
You’re eager to learn more about compliance and KYC/CDD processes, and any relevant experience is a plus
You’re fluent in English, and additional languages are an asset
You’re available to work a rotating weekend schedule, including public holidays

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Madrid office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.
Please submit an English resume and application.

First Name

Last Name

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Cover Letter

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The information you provide when you fill out this form and which we collect during your application process will be held and used by Adyen primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer. You can find more information about how we handle your personal data and about your rights in our Applicant Privacy Notice.

(Please note that we will only review applications written in English, this also applies to your resume) Excellent English proficiency is required to work at Adyen. Do you have at least a B2 level or an equivalent of this in both spoken and written skills?

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What is your motivation to join Adyen?

What kind of experience do you have in a highly operational role (KYC/CDD/Customer Support/Customer Sevice)?

Do you live in or around Madrid?

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Would you need visa support to be eligible to work in Madrid, Spain (now or in the future)?

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At Adyen, we strive to create an accessible and inclusive experience for all candidates. Please let our team know if you need any adjustments to the recruitment process to make it more accessible and/or inclusive to your needs.

Demographic Survey - Spain

Disclaimer: We invite you to complete this optional survey to help us evaluate our diversity and inclusion efforts. The data collected will help us create a workplace where diversity and inclusion is celebrated by monitoring equal opportunities and improving the early stage of our recruitment process. Your individual answers will never be visible to any Adyen employees and answers to this survey will not affect your application in any way. By submitting your answers you hereby consent to Adyen using the data for the prescribed purpose. For more information about the processing of your data and request for deletion, please have a look at the Applicant Privacy Policy.

*At Adyen, we are building an organization that supports people in their many unique life situations. Knowing this information will help us make our hiring process, benefits and professional development equitable and inclusive.

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Do you have caregiving responsibilities* such as childcare, eldercare or disability care?

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Do you consider yourself part of an under-represented group? (This may relate to elements of identity such as gender, sexual orientation, race or ethnicity, neurodiversity, disability and/or other elements of identity not listed here)

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Merchant Operations Analyst

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Demographic Survey - Spain