Back to jobs
New

Voice Engineer

Kanoehe, Hawaii

About Us

AGE Solutions is a premier technology and professional services company, providing in-depth consulting, advanced technology solutions, and essential services throughout the U.S. government, defense, and intelligence sectors. Prioritizing innovation and client-focused solutions, we assist major agencies in addressing intricate issues and ensuring a more secure future.

AGE Solutions is looking for a Voice Engineer in Kaneohe, Hawaii to join our team.

This position is for an on-site professional responsible for providing technical assistance, troubleshooting, and maintenance of IT systems within a specific location or organization. This role ensures smooth day-to-day operations by addressing technical issues promptly, supporting end-users, and optimizing system performance. The ideal candidate is a proactive problem-solver with strong technical expertise and excellent customer service skills.

The individual must reside in Hawaii. 

Responsibilities Include

Call Manager:

  • Configure, monitor, and maintain Cisco Unity Call Manager (CUCM) for voice communication systems.
  • Troubleshoot and resolve issues related to VoIP systems, call routing, voicemail, and user accounts.
  • Implement and manage features like auto-attendants, call queues, and system integrations.
  • Provide user training and documentation on communication systems.

Technical Support:

  • Provide first-line support for hardware, software, and network-related issues.
  • Respond to and resolve tickets in a timely manner via phone, email, or in-person assistance.
  • Troubleshoot system errors and implement appropriate solutions to minimize downtime.

System Maintenance:

  • Monitor and maintain IT systems, including servers, workstations, and network equipment.
  • Perform regular system updates, patches, and backups to ensure system integrity.
  • Ensure compliance with organizational IT policies and security protocols.
  • User Assistance:
  • Assist staff in understanding and using technology effectively.
  • Conduct training sessions and create user-friendly documentation for common processes.
  • Maintain excellent communication with users to manage expectations and provide updates on issue resolution.

Hardware and Software Management:

  • Install, configure, and maintain hardware and software systems.
  • Manage inventory of IT assets and ensure timely procurement and replacement of equipment.
  • Collaborate with vendors for repairs or upgrades as needed.
  • Incident Reporting and Documentation:
  • Maintain detailed logs of issues, solutions, and system changes.
  • Provide regular reports on system performance and support activities.
  • Participate in audits and ensure compliance with regulatory requirements.

Change Management:

  • Act as a key participant in planning and implementing IT changes, ensuring minimal disruption to business operations.
  • Evaluate the impact of changes to systems, processes, and user workflows.
  • Create and execute change management plans, including communication strategies, training sessions, and performance metrics.
  • Collaborate with stakeholders to gather input and ensure smooth adoption of new technologies or processes.
  • Maintain documentation of changes, including risk assessments, testing outcomes, and post-implementation reviews.

Network Administration:

  • Monitor network performance and troubleshoot connectivity issues.
  • Ensure network security by understanding firewalls, VPNs, and other security measures.
  • Assist with setting up and managing wired and wireless network infrastructure.

Requirements:

  • Experience with Cisco Unity Call Manager (CUCM), including configuration and troubleshooting. In depth understanding of analog and Plain Old Telephone Systems (POTS).
  • Proficiency in operating systems (e.g., Windows, macOS, Linux).
  • Knowledge of networking protocols and hardware.
  • Familiarity with common software applications, troubleshooting tools, and IT frameworks.
  • Familiarity with change management tools and IT frameworks.
  • Strong communication, organizational, and interpersonal skills; ability to work independently and collaboratively.

Additional Requirements:

• On-site role requiring physical presence at the designated location.
• May involve lifting or moving IT equipment.
• Occasional after-hours or weekend work to address critical issues or system updates.

 Compensation: $110,000-$120,000

 

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.

  • 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
  • Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
  • 401(k) with Match: We match 3% of your contributions with immediate vesting.
  • Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
  • Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
  • Parental Leave: 15 days of fully paid leave for new parents, because family matters.
  • Military Differential Pay: We bridge the gap for employees on active duty, so they don’t take a financial hit while serving.
  • Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
  • Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.

At AGE, you’ll do work that matters, supported by a company that delivers for its people.

Create a Job Alert

Interested in building your career at AGE solutions? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in AGE solutions’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.