Director, Solutions Engineering

A Snapshot 

Reporting to the VP of Customer Solutions, as the Director of Solutions Engineering, you will play a critical role in shaping AirTrunk’s customer engagement, technical solutions, and cross-functional collaboration. You will lead a team of engineers and work closely with internal and external stakeholders to deliver innovative, best-in-class solutions. 

Key Responsibilities 

• Customer Engagement & Technical Leadership
• Build and maintain strong customer and industry relationships to understand current and future requirements.
• Translate customer needs into actionable business roadmaps and technical solutions.
• Engage customers on their technical solutions, providing guidance and addressing challenges.
• Schedule and coordinate customer meetings and events to ensure seamless communication.
• Solution Development & Innovation
• Research and introduce emerging ICT trends and technologies to enhance solution designs.
• Develop high-level space planning and engineering solutions tailored to customer needs.
• Manage the RFP process, from requirements gathering to delivering key technical documents.
• Produce and manage technical sales collateral, including presentations, schematics, and reports.
• Drive solution optioneering by evaluating various technical and commercial options for customers.
• Develop cost models and provide insights into the commercial implications of engineering decisions. 

Project Management & Implementation 

• Oversee project timelines, priorities, and deliverables to ensure high-quality execution.
• Collaborate with cross-functional teams to align project goals and technical requirements.
• Identify risks, develop mitigation strategies, and maintain accountability for project outcomes.
• Act as a key stakeholder in the design and construction phases, ensuring alignment with customer expectations.
• Supervise implementation, address engineering challenges, and lead commissioning efforts. 

Design Review & Cost Optimization 

• Review designs for cost-saving opportunities and ensure efficient, scalable solutions.
• Develop and review engineering documentation from concept through construction phases.
• Team Leadership & Development
• Lead, mentor, and coach a team of Solutions Engineers to foster professional growth and technical excellence.
• Conduct regular one-on-one meetings, provide feedback, and support career development plans.
• Manage performance reviews, set clear goals, and promote continuous learning. 

Cross-Team Collaboration 

• Partner with internal teams and stakeholders to ensure customer solutions align with broader business objectives.
• Act as an escalation point for technical challenges, fostering collaboration to drive solutions. 

Resource & Capacity Planning 

• Manage resource allocation and identify hiring needs to support business growth. 
• Optimize team workflows and implement process improvements to enhance productivity. 

Key Skills & Experience 

• Proven leadership experience managing multi-disciplinary engineering teams across multiple geographies.
• Strong commercial acumen to assess the financial impact of engineering decisions.
• Excellent communication and stakeholder management skills, with the ability to present complex ideas clearly.
• Expertise in data center design
• Experience in developing technical documentation, cost models, and sales collateral. 

Requirements  

Education & Experience 

• Bachelor’s Degree, preferably electrical, mechanical or telecoms engineering
• Experience working for a data centre operator is a benefit 

Leadership & Communications Skills  

• Strong communication skills are a must – written, presentation, verbal at all levels
• Customer centric approach – listen, understand, manage expectations and ensure delivery to them
• Ability to prepare reports suitable for external distribution
• Ability to deliver effective presentations on data centre operations to customers, peers and management
• Ability to manage with positive influence and motivate customers to obtain desired levels of performance
• Ability to understand the need to place the team’s, company’s or customer’s goal over personal individual goals.
• Proven experience in managing and scaling engineering teams.
• Ability to foster a collaborative and inclusive team culture. 

Reasoning Ability  

• Ability to express ideas clearly in written and verbal communications with strong attention to detail.
• Organisational skills and ability to multitask alongside the capability to influence as well as collaborate are key.