Building Services Manager

A Snapshot 

As Building Services Manager reporting to the Operations Director, you will work closely with the rest of the Data Centre Operations team, making an impact in a number of ways: 

• Responsibility for contract management of all soft services, Fire maintenance and building fire system compliance and overall site presentation. 

• Direct people leadership for the Site Security Manager, overseeing physical security operations and compliance across the site.  

• Owns non-critical building assets, facilities vendors and building compliance outcomes; maintains overall site security posture through governance and vendor management. 

Your Day to Day  

• Own all non‑critical building assets and facilities services including fire, cleaning, waste, landscaping, pest control, hydraulics, lifts, gates, roller shutters, office spaces, and amenities. 

• Contract manage soft services vendors, establishing performance metrics aligned to AirTrunk standards and ensuring consistent delivery. 

• Conduct regular site inspections to ensure cleanliness, safety, compliance, and customer‑ready presentation. 

• Manage facilities‑related minor capital works and provide input to Opex / Capex planning and budgeting. 

• Own fie system maintenance and building fire system compliance including testing regimes, documentation, audits, and defect rectification. 

• Maintain AFSS (or local equivalent), emergency evacuation lighting, signage and fire safety compliance. 

• Lead fire warden training programs, evacuation planning and fire-related training across the site. 

• Ensure building compliance obligations (fire, lifts, stormwater, environmental and safety requirements) are maintained. 

• Provide direct line management, coaching and performance oversight for Security Services Manager (SSM). 

• Maintain accountability for overall site security posture through governance, vendor performance, and compliance oversight (not day‑to‑day execution). 

• Support the Operations Director during escalated physical security incidents and customer security engagements as required. 

• Act as a primary point of contact for customer facilities-related requests, office areas and non-critical building services. 

• Attend customer meetings relating to facilities, fire or security matters and ensure outcomes are actioned appropriately. 

• Ensure change management processes are followed for facilities, fire, lifts, security and building services. 

• Support internal and external audits, accreditation activities and regulatory inspections. 

• Maintain facilities, fire and security documentation required for audit and assurance purposes. 

• Assists in the delivery of various accreditation initiatives, including, but not limited to, ISMS, SOC2, PCI-DSS 

• Assist in the PO process to ensure adherence to financial control procedures and provide input towards budgeting strategies 

• Assist and/or lead with minor capital projects related to your remit 

Requirements  

• 5+ years’ experience in facilities management, building services or front-of-house operations in a complex environment. 

• Strong working knowledge of local building, fire and safety regulations. 

• Experience and knowledge of fire systems, maintenance and compliance 

• Successfully managed 3rd party service providers; setting and managing performance metrics, negotiating contracts and pricing for services 

• Opex / Capex budget management experience 

• Demonstrated ability to mentor early-career staff with proven experience providing guidance and support to Team members 

• Experience developing or implementing business processes 

• Familiar with working with Customer Portals, and at the user level on Security networks 

• General knowledge in repair & maintenance and health and safety 

• Incredibly flexible and forward-thinking and motivated by change 

• You excel at communication; you can deliver effective presentations to your key team members and management