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IT System Administrator

Mexico City, Mexico

Do work that matters. 

At AlertMedia, everything we do supports our mission: To save lives and minimize loss by facilitating timely communications when an emergency threatens personal safety and business continuity.   

Our core values drive us in our important mission of keeping people safe:  

  • We’re humans not robots 
  • Customers always come first 
  • We work better together 
  • Simplicity is our strength 
  • Our reputation is priceless 
  • Hard work pays off  

AlertMedia is hiring an IT System Administrator to join our IT team at our Mexico City (Reforma) offices with a hybrid work schedule. This role will work with other IT staff to implement and support primarily cloud-native technologies that drive productivity and engagement for our employees. This role will be responsible for managing a broad range of technologies, including Microsoft M365, Mac and Windows endpoints using MDM solutions, and other software solutions to ensure AlertMedia employees have the technology and the know-how to be productive in a hybrid-remote environment. Our team takes pride in staying up to date with the latest technologies and providing our users with top-notch support. 

Who you are: 

You are a kind and highly motivated, organized team player who is passionate about both technology and customer service. You are a self-starter who enjoys a challenge and thrives in a fast-paced environment providing efficient support to fellow employees. You love figuring out complex issues, learning new things, and following the latest technological advances. 

What you get to do every day: 

  • Work with all internal teams to identify and implement necessary IT solutions 
  • Plan, configure and maintain all infrastructure hardware and software systems 
  • Assist with escalated helpdesk support tickets 
  • Help local, in office users with laptop issues 
  • Manage local IT inventory and ordering 
  • Manage local equipment, including resetting laptops and shipping them when necessary 
  • Coordinate with external hardware, software, and services vendors to provide a seamless experience for end-users, anticipate future needs, and control organizational costs 
  • Responsible for hands-on configuration, administration, and technical support for cloud-based and on-premise solutions 
  • Research emerging technologies and trends to understand how they might be used to improve or streamline existing processes 
  • Perform timely hardware and software upgrades as required 
  • Create high-quality documentation for both colleagues and end users 

What you bring to the role: 

  • One to three years of experience with general operations at an enterprise level including internal IT and systems administration 
  • Expert technical troubleshooting across any platform 
  • Experience troubleshooting and supporting Windows and Mac devices 
  • Experience administering and supporting SaaS-based productivity platforms such as M365, Slack, Teams, SharePoint, Atlassian Jira and Confluence, etc. 
  • Experience implementing and managing Intune 
  • Azure Active Directory (Entra ID) experience 
  • Testing and implementing new versions of OS 
  • Networking (TCP/IP, DNS, SMTP, VoIP, file servers, firewalls, switches, Wi-Fi) 
  • Antivirus administration and implementation 
  • Access control/Security monitoring 
  • Assisting with testing and implementing new technologies as needed 
  • Experience maintaining inventory and software asset management 
  • Tons of energy, humor, compassion, and enthusiasm 
  • The ability and desire to work in a fast-paced challenging environment 
  • Demonstrated willingness to learn and adapt to changes in technology 
  • Outstanding verbal and written communication skills and ability to effectively work cross-functionally
  • Must be independent, self-motivated, success-driven, and adaptable       
  • The desire to learn and be coached    
  • Bilingual English/Spanish a must
  • This is a full time, hybrid position located in our Mexico City, Reforma offices
  • This position is not eligible for visa sponsorship 

Why you’ll love working at AlertMedia: 

  • Competitive Base Salary
  • Annual Company Bonus
  • 100% Employer-Paid Medical, Dental, and Vision Coverage
  • Parental Leave Program 
  • Christmas Bonus (Aguinaldo)
  • Generous Vacation and Holiday Policy
  • Monthly Work-from-Home Stipend
  • All Necessary Equipment Provided: Laptop, monitor and accessories
  • Recognition & Rewards: We celebrate wins big and small
  • Language Immersion Program with employees spread out across the globe (English, Spanish, etc...depending on your interest)
  • Continuous Learning & Growth: From mentorship and tech talks to personalized 1:1 career development sessions, we’re deeply committed to investing in your professional journey
  • Award Winning Culture: We’re passionate about the meaningful work we do—and even more grateful for the incredible people we get to do it with!

About AlertMedia: 

AlertMedia, backed by Vista Equity Partners, helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries.

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.  

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com.    

Come join us in our mission to save lives and minimize loss through effective communication.   

AlertMedia does not sponsor. 

By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/ 

 

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