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Expert Database Administrator - 1978
Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.
Roles and Responsibilities:
The Senior Monitoring Engineer will be responsible for the development and ongoing improvement of the core LogicMonitoring modules, (DataSources, EventSources, ConfigSources, PropertySources, SysOID Maps, AppliesTo Functions), and all future monitoring modules within the product. The Monitoring Engineer will – in coordination with Manager of Monitoring, Product, Support, Professional Services, and our customers – create and refine monitoring that gathers actionable metrics in logical and consistent way, and alert according to best-practices. Additionally, the Senior Monitoring Engineer is responsible for taking on more complex tasks, as well as mentoring and training newly hired or identified internal Managed Services resources.
Key Roles:
- Create new LogicModules based on company strategic priorities and customer needs.
- Maintain existing LogicModules based on strategic priorities and customer feedback.
- Continually develop deep understanding of LogicMonitor technologies to devise custom monitoring strategies.
- Work cooperatively with Customer Success, Service Delivery, Professional Services, Product, and Engineering groups to deliver technically apt solutions.
- Provide exceptional service to customers during the course of development (removal of test modules, clearly communicating what work will be done in custom modules, preventing test alerts, etc).
- End-to-end management of the LogicModule request process. Using our Service Now ticketing system to follow development through to completion.
- Mak improvements to our lab infrastructure as needed to assist in the development and simulation process.
- Educate internal teams by creating internal and customer-facing documentation as needed.
- Maintain and develop internal tooling to module development.
Required:
- 5+ years in any modern high-level language (Java, PERL, Python, C++, Groovy, HTML)
- Strong familiarity with systems management protocols like SNMP, WMI, etc is desirable.
- Must be familiar using standard security methods and mechanisms of authorization (such AD, RDIUS, SNMPv3, REST API token authentication etc).
- Understanding of IT operations infrastructure and how the various roles are related (networks, servers, storage devices, databases, applications, etc).
- Passion for technical problem-solving with IT systems and networks.
- Ability to do independent research on unfamiliar technologies and digest that knowledge into monitoring strategy.
- Demonstrated ability in building and fixing modules.
Risks:
- Currently, shared resources are used to maintain our infrastructure and monitoring, leaving us without control over escalating issues or maintenance
- We currently lack a qualified resource to maintain our infrastructure, setup, and configuration
- There is no capacity at present to develop or implement new client monitoring for enhanced improvements
- Ability to oversee our infrastructure and enhance the growth of our monitoring tool
- Lost opportunities for tailored monitoring solutions for new clients.
Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law.
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at:
HR.Recruiting@AlteraHealth.com
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