Expert Systems Engineer (Azure Devops)

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

Primary Technical Skill

• Strong hands-on experience with Azure Infrastructure Management (VMs, Networking, Storage)
• xpertise in Azure Kubernetes Service (AKS) – cluster setup, scaling, networking, and security.
• Solid understanding of PaaS services.
• Hands-on with Azure DevOps (CI/CD), running deployment using CI/CD Pipelines.
• Understanding of containerization (Docker)
• Hands on experience on working with Windows Platform.

Responsibilities

• Provision and maintain Azure IaaS/PaaS environment
• Manage the client and project issues and lead them to closure.
• Function as escalation point as needed by Team.
• Mentor team to increase their skills and promote consistency.
• Assisting the management in organizing, planning, and implementing strategies.
• Evaluate all working of formal staff and ensure compliance to all timescales.
• Effective management of the client relationship and resolution of client issues/escalations.
• Effective utilization and management of staff such that milestones/goals are obtained, and staff is motivated and competent.
• Work with Product line to understand them better and improve services provided by team to gain Client Satisfaction.
• Maintain KPI of the TEAM and make sure team adheres to internal and external SLA
• Track the progress of weekly, monthly, quarterly, and annual objectives/goals for the associates.
• Leadership and organizational abilities with Interpersonal and good communication skills expected.
• Able to guide, mentor associates on technical challenges and work with them to come up with Improvement areas in Infrastructure.
• Drive continuous automation and improvement in the SOP’s.
• Work with Management to attain the Organizational Goals and KPI’s.
• Keep progressing to keep Service upgrade as per new development in Technologies and create strategy\proposals to move client to them.

Qualifications

 Academic and professional qualifications:

• Bachelor’s degree required
• Experience in supporting Cloud infra (Azure) is required
• Certification in various technologies required in Data Center Operations will be added advantages.

Experience:

• 7+ years of total experience 
• Have worked in supporting 24x7 Cloud support, implementation and day to day operations.
• Must have ‘Infrastructure as a Code’ and CI/CD pipeline experience.
• Must have working experience Azure Kubernetes Service (AKS) Management and PaaS Services
• Health care IT experience is a plus
• Experience in Azure is must to have
• Served in lead role for minimum 2 years for implementation/Project team.

 Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at:

HR.Recruiting@AlteraHealth.com