Technical Support Consultant(Application support, SQL)

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

Responsibilities:

• Possesses sound knowledge of the organisation's products
• Diagnoses and resolves client questions or problems over the telephone/Internet in the areas of system configuration/setup, product functionality and bugs/enhancements
• Leverages standard industry tools used for OS, SQL, and Networking.
• Stays abreast of current technology in products, design changes, and new products offered
• Acts as a lead support resource, handling issues that are subject to high-profile escalations for that entire product
• Identifies opportunities for cost saving through increased efficiency and the development of tools
• Acts as a single point of contact for client-specific engagements in the absence of his/her manager
• Conduct Root Cause Analysis on all required Critical issues within the defined timeframe.
• Conduct Case Review calls with the client.
• Lead the critical and MI call for faster response and resolution. 

Experience: 

• 5+ years of relevant work experience in software/application support or a related technical domain.
• In-depth knowledge of Altera solutions, Altera client environments, and general familiarity with the healthcare industry.
• Strong experience with Microsoft technologies, including Windows Server, SQL Server, and other third-party technical solutions involving OS/DB/SQL, networking, and security.
• Proficient in advanced scripting for troubleshooting and automation.
• Deep understanding of the Software Development Life Cycle (SDLC).
• Hands-on experience with configuring and using enterprise applications or components.
• Performing issue diagnosis and root cause analysis through log reviews, tracing tools, and collaboration with cross-functional teams.
• Proven experience working both independently and collaboratively within global teams.
• Strong written and verbal communication skills, with a focus on customer service excellence

 Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at:

HR.Recruiting@AlteraHealth.com