Customer Success Business Partner

At Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.

Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies that rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals and we have fun celebrating our wins.

Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and be your best self!

As a Customer Success Business Partner, you are primarily responsible for the successful deployment, user adoption, and ongoing health of our customers and their Anaplan solutions. As the primary contact, you will collaborate with Partners and Professional Services to ensure smooth implementation, high ROI, and long-term success. You will provide technical support, deliver training, manage implementation services, and handle or escalate issues to ensure strong customer satisfaction and solution adoption.

Your Impact

• Manage a portfolio of customers with a focus on driving adoption, expansion, retention, and maximizing ROI

• Serve as a trusted advisor throughout the value delivery lifecycle, helping customers achieve their objectives and transform their processes using Anaplan

• Identify customer pain points and guide them on how Anaplan can address their specific needs

• Lead Quarterly Success Reviews (QSRs), presenting Success Scorecards to executive sponsors and stakeholders

• Expand Anaplan usage by conducting workshops to promote new use cases, leading to upsell or cross-sell opportunities

• Build and maintain strong relationships with customers, proactively driving satisfaction and loyalty

• Represent the voice of the customer internally, raising risks, advocating for their needs, and ensuring goal alignment

• Identify renewal risks and partner with Renewal Managers and Account Executives on mitigation plans

• Advise customers on establishing a Center of Excellence or similar governance model to promote self-sufficiency

• Contribute to customer success assets and playbooks, and support reference and case study development

Your Qualifications

• 5+ years of experience in customer success, presales, or management consulting

• Background in Enterprise Performance Management (EPM), Enterprise Planning, or Analytics is required

• Excellent communication and presentation skills, with the ability to engage stakeholders at all levels, including the C-suite

• Proven experience in Technical Customer Success, SaaS platforms, Project Leadership, Technology Consulting, or Advisory roles

• Ability to translate technical concepts into business value in a customer-friendly manner

• Familiarity with software development processes and design methodologies

• Strong problem-solving skills with a customer-first mindset

• Ability to manage multiple priorities and remain calm under pressure

• Experience leading cross-functional teams to address customer needs or deliver key projects

Preferred Skills

• Master’s degree (preferably in Finance, Supply Chain, or Sales & Marketing) 

• Subject matter expertise in Planning and Modeling, particularly in Supply Chain, Finance, or Sales

• Experience advising on or setting up a Center of Excellence or similar governance structure

• Familiarity with Anaplan or comparable enterprise planning platforms

• Background in change management and business transformation initiatives

• Experience creating customer-facing collateral such as success playbooks or templates

• Exposure to renewal strategy and customer expansion practices (upsell/cross-sell)

Our Commitment to Diversity, Equity, Inclusion and Belonging 

Build your career in a place that thrives on diversity, equity, inclusion, and belonging. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation. 

Fraud Recruitment Disclaimer 

It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.  

Anaplan does not: 

• Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.  
• Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible, and then followed up via written communication. 

All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to people@anaplan.com before taking any further action in relation to the correspondence.