Product Specialist

Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members.

The mission of the Product Specialist team is to build a world-class scaled onboarding experience to help new self-service customers within SMB companies effectively use Apollo in the first 90 days in order to see ROI from the platform.

 You will teach Apollo’s product to new customers, helping them to successfully implement Apollo basics and utilize those tools to address their goals and objectives.

As a founding member of this newly formed team, you will also collaborate closely with the Product Specialist team and cross-functional partners to share learnings that will be used to iterate the scaled onboarding program.

Responsibilities

• Teach Apollo’s product to new customers, helping them to successfully implement Apollo basics and utilize those tools to address their goals and objectives.

 • Manage multiple different new customers within a day, quickly building a relationship and driving towards customer outcomes.

• Active participation in building up what the Product Specialist team will look like and what their core customer activities will be; this includes a weekly team meeting to share learnings and provide feedback on the program.

• Create training materials for customers including written and video documentation.

Requirements

 • 3+ years of total work experience; startup and/or SaaS experience a plus

• 2+ years of customer-facing experience in customer success, implementation, customer support, sales or similar roles.

• Experience working with clients spanning a wide range of industries.

 • Proven track record of delivering results in a dynamic startup environment.

Why You’ll Love Working at Apollo

At Apollo, we’re driven by a shared mission: to help our customers unlock their full revenue potential. That’s why we take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead.

As a remote-first company, we invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our core—we’re all for one, meaning you’ll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins.

If you’re looking for a place where your work matters, where you can push boundaries, and where your career can thrive—Apollo is the place for you.