Back to jobs
New

Delivery Operations Advisor

Remote

What we’re building

Every idea starts with a problem. Ours was simple: Boats are special — but they’re loud, pollutant, unreliable, and stuck in the past. Gas-powered boats dominate not because they’re great, but because no better option has existed. Until now.

Arc is here to change that. We’re building 100% electric boats from the ground up — quicker, quieter, easier to maintain, and better for the water they ride on. We’re not just swapping gas for batteries. We’re rethinking every detail on the boat — from propulsion and powertrain to software and ownership model — applying first-principles engineering from aerospace and EVs to deliver a better boating experience.

Electric boats haven’t taken over yet. The tech hasn’t been ready. The talent hasn’t been focused here. That’s our opportunity — and we’re moving fast.

Who we’re looking for

We’re looking for someone who’s fired up by our mission and ready to build. You’ll thrive here if you adapt quickly, take ownership, and care about the details. 

This is a full-time role that will require up to 75%  travel. You’ll report to the Senior Manager, Sales and Delivery

Core responsibilities

  • Owning the customer journey after order placement through delivery day, ensuring every touchpoint feels exceptional — authentic, engaging, educational, and aligned with Arc's core values and culture
  • Owning delivery logistics end-to-end: factory ship-out coordination with partners, receipt coordination, organization of receiving inspections, and pre-delivery preparation.
  • Managing the post-sale handoff from the Sales Advisor, collecting and verifying all required documentation and customer requests before the delivery process begins
  • Serving as the primary point of contact throughout the delivery journey — setting expectations, communicating delivery updates and schedule changes, and keeping customers informed and excited
  • Partnering with the Revenue Operations team to coordinate invoicing, payment collection, logistics, and vehicle registration ahead of delivery
  • Collaborating with leadership to define and continuously improve delivery ceremony standards, checklists, and customer support programs
  • Setting clear support instructions and ownership expectations at delivery, ensuring every customer leaves with the resources to troubleshoot confidently and knows exactly where to turn if they need help

Basic qualifications 

  • At least 2 years of experience in a customer-facing operations, delivery coordination, or client success role
  • Hands-on boating experience, including the ability to confidently tow and trailer a boat solo and launch in a variety of real-world conditions
  • Strong organizational skills with an ability to manage multiple customers and timelines simultaneously
  • Clear and proactive communicator — you don't wait to be asked, you keep people in the loop
  • High attention to detail, especially when handling documentation and hand-off processes
  • Comfortable working cross-functionally in a fast-paced, evolving environment
  • Passion for building processes from the ground up

Bonus qualifications 

  • Experience in automotive, luxury retail, or consumer goods delivery — especially with high-consideration purchases
  • Familiarity with CRM tools such as HubSpot or SalesMsg
  • Background in building or improving customer-facing programs or ceremonies
  • Comfortable pushing a fast but sustainable pace
  • Enthusiasm for boating and clean energy

At Arc, we encourage diversity and consider all qualified applicants equally for employment, regardless of background, identity, or status. You’re always welcome to reach out even if you don’t meet many of these qualifications. Passion and aptitude make up for a lot.

Our values

We move with urgency and build with care. We value these five things above all else:

  • Ownership over both your work and the company’s success
  • Empathy for colleagues and for customers
  • Humility  in problem solving and collaboration
  • Pragmatism for navigating ambiguity quickly and sensibly 
  • Inclusion of different backgrounds, opinions, cultures, and perspectives.

We want people who share and embody these values. It is vital that our values align - we’d be happy to elaborate on any or all of these during the interview process.

What we offer

We don’t think great work happens by accident. We invest in the people building Arc — because when you’re supported, you do your best work.

  • Salary- $80,000
  • Ownership – Equity in Arc
  • 99% employer-paid health coverage – Medical, dental, and vision
  • Arc Water Fund – Annual stipend to get out on the water, however you choose
  • Captain Training – Get certified to take the boat out with friends and family
  • 401(k) access – Plan your future
  • Semi-annual bonuses – Tied to your impact, not just your tenure
  • Daily team lunches, snacks, and good coffee while onsite
  • Parental leave – Because family comes first
  • Boat days – Yes, we actually go out on the water. A lot.
  • A chance to define the future of boating

The ability to drive positive environmental change through your work

Hope to hear from you soon!

The Crew at Arc

Create a Job Alert

Interested in building your career at Arc Boat Company? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Arc Boat Company’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.