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Senior Airline Stations Operations Specialist

San Jose, California, United States

Archer is an aerospace company based in San Jose, California building an all-electric vertical takeoff and landing aircraft with a mission to advance the benefits of sustainable air mobility. We are designing, manufacturing, and operating an all-electric aircraft that can carry four passengers while producing minimal noise.

Our sights are set high and our problems are hard, and we believe that diversity in the workplace is what makes us smarter, drives better insights, and will ultimately lift us all to success. We are dedicated to cultivating an equitable and inclusive environment that embraces our differences, and supports and celebrates all of our team members.

What You’ll Do:

You’ll help curate and develop the next generation of Part 135 air carrier guest handling experience and operations methodology at various types of stations (airports, heliports, vertiports). In addition to facilitating an efficient operation for our flights, you’ll help monitor their progress to ensure all flights are operated at the highest level of safety. You’ll also help collect aircraft data to support their monitoring and maintenance operations. 

  • Develop and create station operations policies and procedures that facilitate an efficient and safe airline operation while creating impactful guest experience.
  • Participate in the Airline Operations Safety Management System (SMS) and Emergency Response programs especially as they interface with guest handling and station operations.
  • Assist IOCC with flight planning and monitoring of flight operations. Provide critical flight status and alerting as required and work with various teams to automate the process.
  • Test, evaluate, and provide feedback to Product and Software Developers as they iterate on platforms such as flight scheduling, crew scheduling, station operations, and guest handling applications
  • Facilitate, coordinate, and schedule various types of flights (ad-hoc Part 91, VIP charters, revenue on-demand, etc.) as they interface with other departments and ensure their records are maintained in the various operations systems.
  • Assist with data collection, record keeping, and analytics required for aircraft maintenance and airworthiness.
  • Represent Archer at various public community events to sell and demonstrate the future of the eVTOL and UAM industry
  • Create a framework for obtaining guest satisfaction scores and feedback and then working with various teams to improve the station/guest handling experience.
  • Foster relationships with various stakeholders in the Airline Operations team such as Maintenance/Tech Ops, IOCC, Flight Operations/Pilots, Flight Test, Safety, etc.

What You Need:

  • (6) years of experience in a customer facing operations role involving complex businesses
  • Experience in ground and/or customer experience operations at a DOT Part 380 company and/or FAA Part 135 operator
  • Familiarity with small general aviation airports and its operators, and with the safety considerations around propeller aircraft and rotorcraft
  • Ability to decipher and make operational decisions around aviation weather and NOTAM limitations (such as TFRs).
  • Experience with aircraft charter inquiries, requests, quoting and booking processes and platforms
  • Passion for the aviation industry and willingness to pivot and adapt as the eVTOL/UAM industry grows in complexity
  • Understanding of what it takes to build up an airline network, manage its fleet, and develop new business opportunities.

Bonus Qualifications:

  • (3) years of experience at a DOT Part 380 company and/or FAA Part 135 operator
  • (2) years of experience in aircraft charter and/or sales operations

Please note that this job description is intended to provide a general overview of the position and does not include an exhaustive list of responsibilities and qualifications

At ArcherAir we aim to attract, retain, and motivate talent that possess the skills and leadership necessary to grow our business. We drive a pay-for-performance culture and reward performance that supports the Company’s business strategy. For this position we are targeting a base pay between $122,880-$153,600. Actual compensation offered will be determined by factors such as job-related knowledge, skills, and experience.

ArcherAir is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities, and those with sincerely held religious beliefs. Applicants who may require reasonable accommodation for any part of the application or hiring process should provide their name and contact information to ArcherAir’s People Team at people@Archer.com. Reasonable accommodations will be determined on a case-by-case basis.

 

Information collected and processed as part of any job applications you choose to submit is subject to Archer's Candidate Privacy Policy.
Archer is unable to provide work visa sponsorship for this position at the present time.
Archer is proud to be an Equal Opportunity employer committed to diversity and inclusivity in the workplace. All aspects of employment are decided on the basis of merit, qualifications, and business needs. We do not discriminate based upon race, color, religion, sex, sexual orientation, age, national origin, disability status, protected veteran status, gender identity or any other characteristic protected by federal, state or local laws.
Archer Aviation does not engage with external recruiting agencies/individual recruiters with whom it does not have a prior written agreement. Archer reserves the right to make use of any unsolicited resumes that it receives and bears no responsibility for payment of any fees asserted from the use of unsolicited resumes. If you are a recruiting agency or individual recruiter wishing to do business with Archer, please reach out to People@archer.com. All employment processes are managed by the Archer People Team.

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