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VEN Centers Outreach Manager

Tucson, AZ

 

About Us:

Arizona Liver Health (ALH) is dedicated to driving high standards of care and advancing medical innovation through leading clinical trials, ensuring patient safety and regulatory compliance, and generating high-quality clinical data. Our network of multiphase, multitherapeutic research, standard of care, and VEN Centers sites is staffed by skilled providers, research, clinic, pharmacy, and patient outreach professionals. ALH operates state-of-the-art facilities and programs to meet the evolving needs of clinical research and overall patient treatment.

 

Job Summary: 

VEN Centers is looking for qualified candidates to fill their VEN (Viral ElimiNation) Centers Outreach Manager position in Tucson. Successful candidates will possess a passion for patient outreach and advocacy with the goal of delivering the best care and removing obstacles to provide necessary treatments to affected patients. This role will be pivotal in removing patient obstacles to treatment options and will require hands on outreach efforts to ensure that patients are provided the care they need.

VEN Centers, Powered by Arizona Liver Health (ALH), is a medical practice leading the charge in combatting the elimination of viral hepatitis in Arizona. With our extensive expertise in hepatology and a deep-rooted passion for our field, we adopt innovative strategies to bring Hepatitis C virus (HCV) treatment and cure directly to our patients, removing obstacles and establishing a new benchmark in healthcare

Title: VEN Centers Outreach Manager (Tucson)

Status: Full-time, Exempt

Salary: $70,000 to $85,000 per year, depending on Experience

Location: This role is Remote in that it requires 50-75% travel to our pop-up sites. This is not an office-based role. 

Essential job functions/duties

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Oversees VEN CENTER regional operations, including management of VEN Center personnel.
  • Provides leadership and support to the clinical staff to ensure high quality, high volume and efficient productivity.
  • Site specific team building activities
  • Proactive team building
  • Maintain effective, and positive, working relationships with patients, sponsors, providers and employees.
  • Assisting in establishing and enforcing departmental standards.
  • Ensure VEN regional staff members maintain expected productivity and achieve KPI goals.
  • Complete performance evaluations of assigned direct reports.
  • Research and coordinate with local health departments, community groups, medical facilities, and treatment centers for community outreach and collaboration with services offered for Viral Hepatitis and STIs.
  • Conducts Outreach to Viral Hepatitis High-Risk communities.
  • Identify patients who test positive for Hepatitis in collaboration with community resources.
  • Arranges and provides group education for Viral Hepatitis/STIs in collaboration with community partners.
  • Provide individualized education and risk reduction plans to people at risk of drug-related harm, overdose, and other health disparities.
  • Completes patient testing for Viral Hepatitis and other STIs.
  • Conducts psychosocial assessments to identify non-medical needs (i.e., social, emotional or economic factors) which may interfere with treatment course.
  • Provide support to HCV/STI positive persons who are interested in starting treatment and those already in treatment
  • Identifies and re-engage patients who have fallen out of care.
  • Utilizes the electronic medical record and reporting systems for surveillance and tracking of patient results and treatment adherence.
  • Maintains appropriate documentation regarding psychosocial assessments and treatment rendered following utilization review standards issued by healthcare regulatory agencies.
  • Maintain regular contact with patients and document as needed; phone calls and conferences; Maintain accurate record-keeping, client tracking, data collection and monthly reports.
  • Adhere to HIPAA statutes and confidentiality of the client and policies of the lead agency.
  • Stay informed about current HIV/HCV/STI trends, developments, as well as state-of-the-art prevention efforts.
  • Perform additional duties as assigned.

Knowledge/Skills/Abilities Required

  • Managerial experience including mentoring and training on standard operating procedures, policies, and work-place cultural expectations.
  • Strong organization, time-management, and leadership skills.
  • Ability to motivate a team to develop and execute strategies for operational success.
  • Proficient in use of Microsoft applications such as Outlook, Word, Excel, PowerPoint, and OneDrive as well as practice’s EMR system (eCW)
  • Excellent verbal and written communication skills
  • Demonstrated ability to work independently and efficiently in a remote work environment, managing time and priorities effectively.
  • Ability to provide patient care and resources with minimal supervision.
  • Proficiency in using remote communication tools, such as video conferencing, e-mail, instant messaging, and project management platforms.
  • Demonstrates awareness of quality-of-care metrics and regularly meets them.
  • Strong interpersonal skills and ability to maintain good working relationships with peers, coworkers, and patients.
  • Proven ability to work with people from diverse backgrounds, cultures, and lifestyles in an accepting and open manner.
  • Flexibility to adapt to changing work environments and schedules, including occasional evening or weekend activities.

Knowledge/Skills/Abilities Preferred

  • Knowledge of the principles of public health practice including prevention and transmission of HIV, Hepatitis C (HCV), other Sexually Transmitted Infections (STIs), and harm reduction for People Who Inject Drugs (PWID).
  • Phlebotomy
  • Bilingual (Spanish-speaking)
  • Ability to problem solve with systems and processes

Education and/or credentials and trainings required

  • Bachelor's degree in a relevant field such as public health, community health, nursing, social work, or a related discipline
  • Significant experience and training in the field of infectious disease, substance treatment, human services and/or related field preferred.

Benefits & Perks:

  • Health, Dental, Vision (with HSA plans and employer contribution)
  • 3 weeks PTO
  • 5 days Sick Time
  • 7 Company Holidays + 2 Company Half-Days
  • 401K with (6%) company match
  • Short & Long Term Disability
  • Continuing Education Assistance
  • Shared company vehicles for required travel

Travel required

  • 20% travel will be required with use of company vehicle or mileage reimbursement

Work authorizations 

  • Must have valid documentation and authorization to work in the U.S. for any employer; visa sponsorship is not available for provided now or in the future

Our company requires COVID-19 vaccinations for all current and future employees. Exemptions can be requested for those with a reasonable health or a religious/sincerely-held belief accommodation.

EEO statement

It is the policy of the Institute for Liver Health DBA Arizona Liver Health and Arizona Clinical Trials to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the company where appropriate. 

Notice to Staffing Agencies: It is our policy that any and all contact with third party staffing or recruitment vendors come through our Talent Acquisition Team directly. We have an established and preferred network of contracted partners that we engage if and when we deem it necessary. We request that staffing agencies refrain from repeatedly contacting our hiring managers or employees directly. Unsolicited resumes, onsite solicitations, and inquiries will not be considered or responded to. Overly persistent and forceful inquires may also be blocked across our network at the domain level as spam. Thank you for your understanding and cooperation.

 

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