Payment Ops, Associate Manager

Aspire is the leading all-in-one finance operating system for growing businesses in APAC. We are on a mission to reinvent business finance for a new generation of entrepreneurs and business owners, empowering startups and MSME to realise their full potential. 

Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and helped more than 50,000 businesses using our suite of products.

For 2 consecutive years in 2022 & 2023, Aspire has been awarded Best Employer of the Year and Startup of the year by Asia FinTech Awards, and also LinkedIn’s Top Startup in Singapore. In 2023, we also made it to CB Insights’ Top 100 Global Fintech List. 

You will be amazed by the energy and experience of our team! Aspire serves as an environment for you to innovate and drive change with our team of ex-entrepreneurs, ex-founders, and high-achievers with international and diverse backgrounds.

Are you a top talent who is passionate about entrepreneurship? Join our rapidly growing team to make an impact in the fintech space! 

 

About The Team

The Payment Operations team ensures that client ledgers, client balances, and client money flows are correct and that client funds are safeguarded. The team acts as a second line of defense on ledger and safeguarding risks.

 

About the Role

As Payment Ops Associate Manager, you will ensure the success and accuracy of all payment flows within Aspire’s platform. This role is critical for managing day-to-day payment processing, troubleshooting payment issues, and supporting cross-border payments across multiple geographies

 

What will you be doing? 

• Monitor, report & improve payment performance
• Investigate & process non-automated payments
• Advise & support the reconciliation on the reconciliation setup of product-specific payment flows
• Investigate and document non-reconciled transactions and ledger discrepancies, as well as suggest and align on remediative and preventive measures
• Suggest solutions to further automate & strengthen payment processing
• Draft & maintain payment SOPs
• Report on relevant payment metrics: Payment SLAs, Reconciliation rates, Reconciliation SLAs, Auto reconciliation rates, Balance discrepancies, etc.
• Work closely with Finance, Product, and other Operations teams to rally everyone around improving our payment setup & performance.
• Liaise with auditors on payment-related issues & act on their recommendations.

 

Minimum Qualifications:

• You are an expert in your domain - Minimum 5 years experience in payments; Expertise in reconciliation and settlement/payment operations
• You are detail oriented and risk averse - You investigate issues in detail and document issues accurately and comprehensively.
• You are a true owner - You are highly self-driven and take initiative all the time. You make things happen today versus tomorrow, and are hands-on when needed
• You are a strong communicator - You can explained and structure payment and financial issues clearly with different type of stakeholders - from top leadership to auditors.

 

 

What we offer

• Uncapped flexible annual leave.
• Hybrid work arrangement. 
• Training subsidy for your professional growth.
• Wellness benefit.
• Team bonding budget to foster collaboration and sense of belonging.
• Flexibility to work from anywhere (for up to 90 days per annum).
• Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page.
  

Equal Opportunity Statement 

Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws. 

Please note: by submitting your application, you acknowledge that you have read and understood Aspire’s Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the “Policy”), and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing people@aspireapp.com.