Job Application for AR & Collections Team Leader at AvidXchange, Inc.

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AR & Collections Team Leader

We are seeking a hands-on and results-driven AR & Collections Team Leader to take full ownership of the collections function within our Accounting organization. This role will lead daily operations, coach a high-performing team, and drive improvements across our collections strategy, customer risk management, and process automation. The ideal candidate brings a strong understanding of accounts receivable, data-driven decision making, and a passion for driving results through accountability and innovation.

What You’ll Do:

Oversee the full collections lifecycle, including outreach, dispute resolution, escalation management, and recovery.
Develop and track KPIs such as DSO, aging, recovery rate, and collection effectiveness index (CEI).
Build and maintain dashboards and reporting frameworks to monitor performance and drive visibility.
Lead and coach a team of AR and Collections Analysts to hit performance targets and support career development.
Proactively assess customer risk using payment history, credit reviews, and AR aging trends.
Recommend and maintain AR reserves in partnership with accounting leadership based on customer risk profiles.
Implement segmentation strategies to tailor collections approaches based on customer behavior, size, and industry.
Partner cross-functionally with Sales, Customer Success, Legal, and Finance to ensure alignment on billing and collection terms.
Identify opportunities for automation and process improvement across AR workflows.
Lead monthly portfolio reviews, share insights, and recommend strategies to senior leadership for driving improvements.

What We’re Looking For:

5+ years of experience in Accounts Receivable and Collections, with 2+ years in a leadership role.
Proven track record of improving collections performance and reducing DSO in a complex organization.
Strong analytical skills and experience working with KPIs, forecasting models, and AR reporting.
Skilled in leveraging ERP and CRM systems to manage and streamline workflows.
Confident communicator with the ability to build strong cross-functional partnerships and influence stakeholders.
Advanced proficiency in Excel; experience with building dashboards or using BI tools is a plus.
Knowledge of credit risk analysis, reserve setting, and customer segmentation best practices.
Ability to interpret data and provide actionable insights that impact collections and cash flow.
Organized and self-motivated with excellent time management skills and attention to detail.
Bachelor’s degree in Accounting, Finance, or Business strongly preferred.

About AvidXchange

AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. We focus on creating a culture of Diversity, Inclusion & Belonging, and are proud to be a safe place where teammates can bring their whole selves to work. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,600 teammates working across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®.

Who you are:

A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown.
Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships.
Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential.

What you’ll get:

AvidXchange teammates (we call them AvidXers) get the perks and prestige of a publicly traded tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, competitive benefits and equity options. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you’ll tell for years, you’ve come to the right place.

AvidXers enjoy:

18 days PTO*
11 Holidays (8 company recognized & 3 floating holidays)
16 hours per year of paid Volunteer Time Off (VTO)
Competitive Healthcare

High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
100% AvidXchange paid Dental Base Plan Coverage
100% AvidXchange paid Life Insurance
100% AvidXchange paid Long-Term Disability
100% AvidXchange paid Short-Term Disability
Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents

401k Match up to 4%
Parental Leave: 8 weeks 100% paid by AvidXchange**
Discounts on Pet, Home, and Auto insurance
BrightDime Financial Wellness Tool, offered free to teammates
WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers
Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more
Onsite gym fitness center, yoga studio, and basketball court
Tuition Reimbursement up to the federal maximum of $5,250***
Hybrid Workplace Flexibility
Free parking

*Fully granted from beginning of year, pro-rated if hired mid-year

**Must be full-time for at least 3 months

***Must be full-time for at least one year

Equal Employment Opportunity

AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.

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AR & Collections Team Leader

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